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Cecilia Chang

@ceciliachang

I lead healthcare programs, contracts, and clinical operations that improve outcomes and efficiency.

United States
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What I'm looking for

I'm looking to lead healthcare programs and operations where I can improve clinical outcomes, build scalable compliant processes, manage complex stakeholder relationships, and advance value-based care initiatives.

I've led program operations for Illumina's iHope Program, a global philanthropic initiative providing clinical whole genome sequencing to underserved children with rare and undiagnosed diseases. I built contracting, site-monitoring, and implementation processes that achieved full contract and clinical-site compliance, and created an executive dashboard for cohesive reporting.

Across Aetna, Trinity Health Mid-Atlantic, and the University of Pennsylvania Health System, I've designed value-based clinical programs, managed provider contracts, strengthened networks, and delivered operational improvements. As a registered nurse, I bring clinical perspective to complex healthcare strategy, compliance, stakeholder engagement, and scalable process design.

Experience

Work history, roles, and key accomplishments

RL

Global Program Manager

Reidenbach and Associates, LLC.

Sep 2023 - Dec 2024 (1 year 3 months)

Managed the Firm's Accounts Receivable, including weekly reporting and analysis, client payment resolutions, and process improvement recommendations.

Education

Degrees, certifications, and relevant coursework

West Chester University logoWU

West Chester University

Bachelor of Science, Nursing

Bachelor of Science in Nursing from West Chester University.

Yale University logoYU

Yale University

Certificate, Leadership

Certificate in Connected Leadership from Yale University.

Management and Strategy Institute logoMI

Management and Strategy Institute

Certification, Change Management

Certification in Change Management from the Management and Strategy Institute.

CITI Program logoCP

CITI Program

Certification, Clinical Research

Comprehensive Clinical Research Coordinator certification from CITI Program.

Google logoGO

Google

Certification, Artificial Intelligence

Google AI Essentials certification.

Tech stack

Software and tools used professionally

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