CCCatherine Chua
@catherinechua1
Detail-oriented HR Coordinator with expertise in candidate coordination.
PhilippinesWhat I'm looking for
I am a detail-oriented HR Coordinator with over three years of experience in supporting interview scheduling and candidate coordination for high-volume hiring across the APAC region. My proven strength lies in managing complex interview calendars across multiple time zones, utilizing HCM tools to access candidate information and collect interviewer feedback. I am recognized for ensuring accurate scheduling, smooth processes, and a positive candidate experience in fast-paced corporate environments.
In my role as an HR Specialty Services Specialist IV at JPMorgan Chase and Co., I coordinated end-to-end interview scheduling, acted as the main point of contact between recruiters and candidates, and managed urgent scheduling changes while meeting strict service level agreements. My experience also includes handling complex corporate client inquiries and providing exceptional customer service, which has honed my communication and stakeholder management skills.
Experience
Work history, roles, and key accomplishments
HR Specialty Services Specialist IV
JPMorgan Chase and Co.
Nov 2021 - Present (3 years 8 months)
Coordinated end-to-end interview scheduling for candidates across multiple APAC countries, managing complex time zone differences and high-volume requisitions. Acted as the main point of contact between recruiters, executives, and candidates to ensure a smooth, timely, and positive interview process.
Card Specialist
JPMorgan Chase and Co.
Feb 2020 - Present (5 years 5 months)
Handled complex corporate client inquiries including fraud claims and prepaid cards. Provided support on benefit-related account issues.
Customer Service Specialist
JPMorgan Chase and Co.
Jan 2017 - Present (8 years 6 months)
Managed credit card customer concerns ranging from general inquiries to complaints. Led CSAT Tune-Up Training initiative to improve service performance.
Tier 2 Email Advisor
IBM Daksh / Concentrix
Sep 2013 - Present (11 years 10 months)
Managed customer escalations and coordinated updates with multiple departments. Maintained detailed logs, checked information accuracy, and resolved issues promptly.
Customer Service Specialist
Convergys
Jun 2011 - Present (14 years 1 month)
Handled customer queries and maintained accurate notes for escalations. Managed files and communicated updates clearly to team members.
Education
Degrees, certifications, and relevant coursework
STI College Novaliches
Diploma, Information Technology
Completed a diploma program focused on Information Technology. Gained foundational knowledge and practical skills in various IT areas.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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