Catherine Caldwell
@catherinecaldwell
Customer Service Assistant blending production operator experience to deliver dependable coverage support.
United StatesWhat I'm looking for
I’m a Customer Service Assistant focused on helping members and providers confidently understand policies, coverage, and benefits. In my current role, I handle questions, assist providers and members, and maintain documentation and complete call logs while staying strong on customer service, computer skills, and communication.
Before this, I built a solid foundation as a Machine Operator and production worker, including maintaining and operating machines, adjusting speed/levels during runs, and supporting daily production needs. I’ve also contributed through assembly line packaging, material handling, safety and quality-focused work, and data entry/record keeping—along with years in cashier/host roles where I greeted guests, processed payments at cash registers, and supported smooth front-of-house service.
Experience
Work history, roles, and key accomplishments
Customer Service Assistant
Provulus
Apr 2025 - Present (1 year 2 months)
Handled dental policy inquiries, including benefits and coverage questions, and supported providers and members through accurate documentation and complete call logs.
Machine Operator
Costal Growers
Feb 2024 - May 2024 (3 months)
Operated machines and daily computer-controlled workflows, adjusting machine speed and level settings as peanuts moved through the equipment.
Machine Operator
Muskogee Technology
May 2019 - Mar 2023 (3 years 10 months)
Served as a production machine operator and material handler, including pulling and measuring materials, maintaining equipment, and completing data entry and record keeping.
Assembly Line Worker
Alto Products Corp
Aug 2017 - May 2019 (1 year 9 months)
Packaged parts for shipping on an assembly line and operated production equipment, ensuring automotive parts were correctly fed, coated, and handled for quality.
Cashier Host/Hostess
Wind Creek Casino
Jan 2009 - Jul 2017 (8 years 6 months)
Provided customer service by greeting guests, seating them, operating cash registers for payments, and supporting on-site housekeeping needs.
Education
Degrees, certifications, and relevant coursework
Escambia County High School
High School Diploma, General High School Curriculum
Completed a general high school curriculum and earned a High School Diploma from Escambia County High School.
Availability
Location
United StatesAuthorized to work in
Job categories
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