At 4G Clinical, I developed the NDQ Lab enablement framework and created technical curriculum and hands-on workshops for 15 international new hires in Dublin. The initiative received 100% positive executive feedback.
I also authored functional, regression, and UAT validation suites for clinical systems, and co-designed Jira workflows and Confluence knowledge structures to support audit traceability. Using custom JQL analytics, I helped reduce support backlogs by 15% while maintaining five-day SLAs.
At The Geezer Gallery, I optimized digital infrastructure and standardized data pipelines, saving 5,000 in operational overhead over 18 months. I also maintained its WordPress platform and prepared monthly executive summaries using site metrics.
Earlier, at Quest Diagnostics, I cleansed patient demographic data and developed staff training and quality workflows that reduced specimen rejection rates by 400% in one year. I hold a BS in Information Technology from Capella University and am a Certified Program Professional.
