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carolyn pardhe

@carolynpardhe

Publishing Operations Team Lead optimizing peer review workflows for global STM journals—cutting TAT, improving quality, leading teams.

India

Message

What I'm looking for

I’m looking for Manager/Team Lead roles in Publishing Operations, Editorial Operations, or KPO where I can drive TAT reduction, SLA adherence, quality improvements, and process optimization through KPI dashboards and team leadership.

I’m a results-driven Publishing Operations Team Lead with 3+ years of experience managing high-volume peer review workflows (500+ manuscripts/month) for global STM journals. I’ve consistently reduced turnaround time by 25%+ and improved quality metrics by 15–20%, while maintaining 95–98% SLA adherence.

In my current role, I lead end-to-end peer review operations across 10–15 journals and mentor a team of 19 associates. As the primary escalation SPOC, I resolve 90%+ issues within SLA timelines and partner closely with editors, publishers, and global stakeholders to streamline editorial workflows.

I strengthen performance through KPI tracking, MIS reporting, and workflow optimization—building dashboards and trackers that improved reporting efficiency by 30%. I also drive measurable operational gains, including ~20% increases in efficiency and throughput, backed by QC frameworks and targeted coaching.

Earlier, I supported journal operations as an Assistant Editor and Junior Editorial Advisor, handling large manuscript volumes while ensuring strict adherence to journal guidelines, publication ethics, and COPE compliance. Before moving deeper into editorial workflows, my quality-control and microbiology background shaped how I approach CAPA, audits, and data-backed process improvement.

Experience

Work history, roles, and key accomplishments

Current

Publishing Operations Team Lead

Current

Springer Nature India

Nov 2024 - Present (1 year 7 months)

Led end-to-end peer review operations across 10–15 journals, managing 500+ manuscripts/month while maintaining 95–98% SLA adherence. Reduced peer review turnaround time by 25–30%, improved first-time quality by 15–20%, and built MIS dashboards that increased reporting efficiency by 30%.

Peer Review Management Editorial Operations Review Management SLA Management KPI Tracking Workflow Optimization Stakeholder Management Quality Assurance

Assistant Editor

Springer Nature India

Sep 2024 - Nov 2024 (2 months)

Managed 200+ manuscripts/month with 95%+ TAT compliance by coordinating weekly reviewer/editor activity to keep workflows moving. Reduced processing delays by ~15% through proactive follow-ups, prioritization, and smooth manuscript progression.

SLA Management TAT Reduction Stakeholder Management Quality Assurance

Junior Editorial Advisor

Springer Nature India

Sep 2022 - Sep 2024 (2 years)

Handled 150+ manuscripts/month, maintaining 98%+ quality accuracy through initial screening, technical checks, and workflow validation. Improved stakeholder query resolution time by 20% while ensuring strict adherence to journal guidelines and COPE publication ethics.

Peer Review Management Quality Assurance Validation Data Analysis

Quality Control Manager

Micron HVAC

Feb 2022 - Sep 2022 (7 months)

Improved defect detection by ~18% through enhanced QC processes and reduced deviations by 15% via CAPA implementation. Supported internal audits with 100% documentation compliance.

Quality Control CAPA Process Improvement Internal Audit Quality Assurance

Quality Control Manager / Microbiologist

KRSNAA Diagnostics

Feb 2021 - Feb 2022 (1 year)

Executed microbiological testing with 100% GMP/GLP compliance and reduced reporting errors by ~20% through process improvements. Supported audits with zero major non-conformities.

Microbiological Testing GMP Compliance GLP Quality Control Process Improvement Audit Support Documentation