Caroline Tinega
@carolinetinega
Customer success and growth professional helping businesses acquire, retain, and scale customers through data-driven strategies.
What I'm looking for
I’m a results-driven Business and Digital Growth Consultant with over 10 years of experience spanning sales, business development, impact analytics, and digital marketing. My career has been built around helping organizations grow sustainably by combining data-driven decision-making with practical execution.
Currently, I serve as the Founder and Principal Consultant at Taraji Impact Consulting, where I’ve supported over 30 SMEs and nonprofits across East Africa to scale their operations, improve customer acquisition, and optimize digital performance. My work includes designing and executing lead generation strategies, building high-converting websites, managing digital campaigns, and streamlining operations for efficiency and growth.
Previously, I worked as a Trade Development Manager at Population Services Kenya, where I exceeded performance targets by onboarding over 50 community-based organizations—surpassing annual goals by 25%. I also bring hands-on experience in CRM systems (Zoho CRM, Orion), data analysis (Power BI, SQL), and marketing tools such as SEMrush, Meta Pixel Helper, and Snov.io.
I’m particularly passionate about customer success, digital transformation, and using technology to solve real business problems. I enjoy working with remote teams, onboarding clients, improving retention, and creating systems that enhance customer experience and lifetime value.
Beyond work, I’m passionate about mentoring youth in career development and digital skills, and I actively volunteer in my community. I also enjoy reading inspirational books and staying updated on emerging trends in AI, automation, and growth marketing.
I’m currently seeking remote opportunities in Customer Success, Digital Marketing, or Growth roles where I can contribute to building scalable systems, improving customer journeys, and driving measurable business impact.
Experience
Work history, roles, and key accomplishments
Social Media Consultant
Taraji Impact Consulting
Jan 2015 - Present (11 years 2 months)
Lead end-to-end social media management and content strategy for SMEs and service-based businesses, improving visibility and engagement through data-driven campaigns and AI-enabled workflows.
Social Media Manager
Emony Services
Built and managed social presence across Instagram, Facebook and TikTok, introduced short-form video strategy and scalable content systems that increased engagement and brand consistency.
Education
Degrees, certifications, and relevant coursework
Alison
Advanced Diploma, Digital Marketing
Completed an Advanced Diploma in Mastering Elite Digital Marketing for Consultants via Alison.
University of Maryland
Certificate, Cybersecurity
Completed the 'Cybersecurity for Everyone' course as additional professional training.
University of California, Davis
Certificate, Data Visualization
Completed the 'Tableau Dashboard & Storytelling' course as additional professional training.
Google (Coursera/Google Data Analytics)
Certificate, Data Analytics
Completed Google Data Analytics courses as additional professional training.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
tarajiimpact.comSocial media
Job categories
Skills
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