Caroline Njoroge

Provided day-to-day administrative support to 2 advocates, managing client files, drafting documents, and coordinating court filings. Handled client inquiries and office purchases, and maintained digital and physical records.

Trained 2 cohorts of 25 youth each in digital skills and employability, delivering interactive sessions on digital literacy, financial literacy, entrepreneurship, and workplace readiness. Guided participants on CV writing and professional development.

Provided digital, administrative, and customer support to approximately 50 clients per day, handling job applications, LinkedIn profile optimization, and document services. Trained customers on digital tools and managed DHL agency and Daily Nation advertising services.

Supported customer engagement and training sessions, conducted outreach calls, and collected feedback on banking services. Prepared reports using Excel and Word and escalated complex issues to senior management.

Mentored 2 students from Mugoiri Girls High School through Form 3 and Form 4, providing academic, career, and personal development guidance. Supported their transition into higher education.

Supported procurement and tender documentation, handling approximately 2 tender-related assignments per week. Contacted suppliers, gathered market information, and used Excel for procurement data recording and reporting.

Transcription Training.

Content Writing Training.

Data Entry Training.

Virtual Assistant Training.

Project Management Training.

Grade: Second Class Honors

Bachelor of Science in Procurement and Supplies Management, graduated with Second Class Honors.

Grade: Distinction

Computer Applications Certificate, awarded with Distinction.

Kenya Certificate of Secondary Education (KCSE).