Carolina Vieira

• Teach within the Social Media Training Program, helping students turn content strategy into execution, from goal setting and audience analysis to editorial planning, production, publishing, and performance tracking.
• Teach platform-specific strategies, aligning content formats, messaging, and goals with audience behavior on each social network.
• Guide students in organizing content workflows,

• Coordinated influencer campaign activities, serving as a point of contact between brands, the agency, and content creators throughout briefing, negotiation, delivery, and approval.
• Managed creator outreach, relationships, and negotiations for brand campaigns, aligning expectations, deadlines, and deliverables.
• Developed creator selection strategies based on brand fit, audience profile, conte

• Supervised cross-functional teams and managed multiple IT audit projects simultaneously, coordinating client requirements, project scopes, schedules, and deliverables.
• Planned and monitored project timelines, milestones, task assignments, and dependencies, adjusting priorities to keep delivery on track.
• Allocated team members across projects, tracked hours against contracted work, and monito

• Led the SOC compliance project, managing timelines, priorities, documentation requirements, and deliverables while coordinating activities across internal teams and stakeholders.
• Coordinated workstreams within the Information Security Management System (ISMS) implementation project, tracking responsibilities, deadlines, and outstanding actions across departments.
• Developed and reviewed polic

• Led SOX compliance and SOC projects, serving as the main point of contact between internal departments and external auditors to align requirements, timelines, and deliverables.
• Coordinated project activities, including stakeholder meetings, process mapping, deliverable tracking, and audit preparation, maintaining visibility into responsibilities and progress.
• Identified process gaps and work

• Assessed the maturity of information security processes, identifying gaps and opportunities for continuous improvement in line with industry frameworks and best practices.
• Mapped, designed, and documented information security processes, creating flowcharts to clarify workflows and support consistent execution.
• Developed and monitored performance and compliance indicators to track process eff

• Provided consulting on IT controls and business processes to support SOX compliance, working with clients to identify gaps and define improvements.
• Performed IT-focused external audit engagements for clients including TIM Brasil and Oi S.A., mapping IT environments and assessing control effectiveness.
• Worked with client teams to understand processes, redesign controls, and develop remediatio

• Conducted external audit procedures supporting SOX compliance across IT and business processes for large clients, including Vale S.A., Ternium, and Technip.
• Interviewed process owners and performed walkthroughs to understand workflows, map risks, and identify relevant controls across business and technology functions.
• Tested IT and business process controls, assessing their effectiveness and

• Worked with department leadership to establish and implement the IT Governance and Quality function, with a focus on customer service and operational improvement.
• Planned and executed projects aimed at reducing costs and optimizing resource use.
• Mapped and redesigned IT processes, creating flowcharts and project documentation to support process improvements and clarify workflows.
• Developed

• Prepared IT service performance reports, consolidating operational results to support management reviews and decision-making.
• Supported change committee activities by tracking discussions, decisions, and follow-up actions.
• Participated in client meetings to present service performance results and discuss operational priorities.
• Contributed to strategic planning for IT operations through pe

Postgraduate (lato sensu) MBA program focused on marketing strategy, consumer behavior, brand positioning, and consumer experience design.

Comprehensive program in social media strategy, content creation, and management, covering editorial planning, platform-specific content, influencer marketing, performance metrics, and AI-supported workflows.

Jul 2025

Oct 2020

Oct 2020

Aug 2020

Oct 2019

Dec 2017