Caro Di Menna
@carodimenna
Community Experience Specialist III at Worldpackers, selected to coordinate the Epic Trips impact travel pilot.
ArgentinaWhat I'm looking for
At Worldpackers, I moved from front-line community support to Community Experience Specialist III and was selected to coordinate the Epic Trips group impact travel pilot. I coordinated trip logistics, booking and payment workflows, and teams across Operations, Product, and Growth.
I help international travelers and hosts navigate complex situations, including intercultural disputes and real-time travel friction. I also standardized support workflows and turned recurring community issues into product recommendations.
As Community Manager at Santa Crepa and Banquete Mercado Gourmet, I developed digital content strategies, wrote brand copy, and designed campaigns to engage local communities. My work included managing customer interactions and using feedback to improve service.
I studied Tourism at Universidad del Salvador and bring experience across travel, hospitality, and creative storytelling. I also founded an unconventional food and comedy project, @comodondecago, which received national TV and radio coverage.
Experience
Work history, roles, and key accomplishments
Global TravelTech Platform connecting hosts and travelers worldwide. Driving excellence in traveler & host support by optimizing processes and providing strategic feedback to enhance product growth. Dedicated to creating meaningful experiences for a globally connected community.
Epic Trips Pilot Lead: Selected as Trip Coordinator to execute Worldpackers' new group impact travel initiative. Manage
High Performance & Rapid Promotion: Promoted twice in 14 months for exceptional adaptability and leadership, driving a +3,937 performance metric gain and consistently doubling team KPIs.
Top-Tier CSAT Ratings: Maintained a 90–95% quarterly CSAT score while handling high-volume, complex international requests with active listening and empathy.
Team Mentorship: Mentored new hires in community values
Brand Voice & Storytelling: Developed and executed digital content strategies, writing copy and building brand identity to foster an engaged, loyal local community.
Audience Engagement & Support: Managed end-to-end customer interactions, turning direct messages and feedback into opportunities for brand loyalty and service improvement.
Creative Campaign Execution: Designed creative campaigns and vi
Delivered front-line user support, resolving traveler/host queries with speed and care to build initial trust across the platform.
Worked as Pasante at Atrápalo.
Brand Voice & Storytelling: Developed and executed digital content strategies, writing copy and building brand identity to foster an engaged, loyal local community.
Audience Engagement & Support: Managed end-to-end customer interactions, turning direct messages and feedback into opportunities for brand loyalty and service improvement.
Creative Campaign Execution: Designed creative campaigns and vi
Youth Broadcasting Experience Buenos Aires Youth Olympic Games 2018
Sep 2018 - Dec 2018 (3 months)
• Field Operations & Live Logistics: Embedded within an international host broadcast operations team (cameramen, reporters, and producers), navigating high-pressure, multi-venue environments during live Olympic coverage.
• Content & Highlights Tracking: Managed real-time logging of key event moments and assisted camera crews on location to ensure fast-turnaround highlight production for global med
Worked as Highlights Host Broadcaster at OBS - OLYMPIC BROADCASTING SERVICES.
Worked as Asistente at FIT - Feria Internacional de Turismo de América Latina.
Worked as Asistente at FIT - Feria Internacional de Turismo de América Latina.
Worked as Asistente at Hotelga Buenos Aires .
Recepción / Ventas / Funciones Administrativas
Rodados Atalaya Bikes SR
Feb 2015 - Dec 2016 (1 year 10 months)
Tareas realizadas: Atención personal y telefónica, derivar llamados, recibir y repartir correspondencia, coordinar la agenda del Directorio, organizar reuniones, contabilizar facturas, tramites bancarios. Atención y venta al público, tanto de manera directa en el local como a través de mercadolibre. Mantener las redes sociales de la empresa actualizadas (Facebook, Instagram, Pagina Web).
Education
Degrees, certifications, and relevant coursework
Coderhouse
Marketing Digital y Community Manager
Jun 2023
Universidad del Salvador
Licenciatura en Turismo
2016 - 2020
Tucano Tours
Certificado Laboral Tucano Tours
May 2018
FIT Feria Internacional de Turismo
Asistente
Oct 2017
Hotelga Buenos Aires - Feria Internacional de Equipamiento, Productos y Servicios para la Gastronomí
Asistente
Sep 2017
Belgrano Day School
Bachiller Bilingüe en idioma inglés con Especialización en Lenguas y Expresión Artística.
1997 - 2013
Experiencia Líderes
Programa de Comunicación, Trabajo en Equipo y Liderazgo en Valores
Apr 2013
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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