CR
Open to opportunities

Carmine Ruoppolo

@carmineruoppolo

Order Management Specialist with expertise in sales operations.

Netherlands

What I'm looking for

I am looking for a role that values teamwork and innovation, where I can further develop my skills and contribute to operational excellence.

As an Order Management Specialist, I have a proven track record of supporting global sales teams in fast-paced, tech-driven environments. My experience includes managing the full order-to-cash process, ensuring compliance, and enhancing customer satisfaction through effective communication and problem-solving. I am skilled in Salesforce, SAP, and Excel, which allows me to streamline operations and improve accuracy.

During my tenure at Infosys, I successfully managed the full order-to-delivery cycle for IT and hardware products across EMEA, achieving a 30% reduction in processing time. I have consistently been praised for my attention to detail and ability to resolve issues proactively. My leadership experience includes supervising a team of 12, where I delivered training on internal systems and sales support tools, ensuring a structured workflow.

With a Master’s Degree in Law Science and extensive experience in supply chain management, I am well-equipped to contribute to operational excellence in a dynamic international team. I am passionate about leveraging my skills to enhance customer satisfaction and drive business success.

Experience

Work history, roles, and key accomplishments

IB
Current

Order Management & Sales Operations Specialist

Infosys BPM

Jan 2021 - Present (4 years 5 months)

Managed the full order-to-delivery cycle for IT and hardware products across EMEA, ensuring timely and accurate execution. Coordinated incoming inquiries and communications between clients, vendors, and internal teams, delivering accurate product and delivery details. As Process Lead, supervised a team of 12, delivering training on internal systems and sales support tools.

EC

Order Process Specialist

Echometrix

Jan 2018 - Dec 2021 (3 years 11 months)

Managed order fulfillment and stock monitoring, ensuring product availability and on-time deliveries across multiple sales channels. Maintained accurate and up-to-date CRM data to support smooth coordination between internal teams and external clients. Coordinated daily with logistics providers to schedule shipments, optimize shipping costs, and resolve delivery issues.

DC

Supply Chain Manager

Dalia Soc. Coop

Jan 2013 - Dec 2018 (5 years 11 months)

Managed supplier relationships and procurement, ensuring efficient sourcing and streamlined supply chain operations. Led contract negotiations and vendor management, optimizing purchasing workflows to enhance sales operations and cost efficiency. Supervised logistics and inventory teams, ensuring on-time deliveries, stock availability, and smooth distribution.

RS

Supply Chain & Business Manager

Ruoppolo Srl

Jan 2000 - Dec 2013 (13 years 11 months)

Accurately forecast procurement needs and managed warehouse inventory in line with contractor agreements, overseeing the entire order fulfillment process and supplier performance. Developed a national agent network and supported sales activities with public and private customers, including prospecting, meetings, and closing deals worth more than €1 million. Managed a multi-functional team of 25 em

Education

Degrees, certifications, and relevant coursework

UN

University Federico II Napoli

Master Degree, Law Science

Completed advanced studies in legal principles and jurisprudence. Focused on specialized areas of law, developing expertise in legal research and analysis.

Tech stack

Software and tools used professionally

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Carmine Ruoppolo - Order Management & Sales Operations Specialist - Infosys BPM | Himalayas