Carmine Ruoppolo
@carmineruoppolo
Order Management Specialist with expertise in sales operations.
NetherlandsWhat I'm looking for
As an Order Management Specialist, I have a proven track record of supporting global sales teams in fast-paced, tech-driven environments. My experience includes managing the full order-to-cash process, ensuring compliance, and enhancing customer satisfaction through effective communication and problem-solving. I am skilled in Salesforce, SAP, and Excel, which allows me to streamline operations and improve accuracy.
During my tenure at Infosys, I successfully managed the full order-to-delivery cycle for IT and hardware products across EMEA, achieving a 30% reduction in processing time. I have consistently been praised for my attention to detail and ability to resolve issues proactively. My leadership experience includes supervising a team of 12, where I delivered training on internal systems and sales support tools, ensuring a structured workflow.
With a Master’s Degree in Law Science and extensive experience in supply chain management, I am well-equipped to contribute to operational excellence in a dynamic international team. I am passionate about leveraging my skills to enhance customer satisfaction and drive business success.
Experience
Work history, roles, and key accomplishments
Order Management & Sales Operations Specialist
Infosys BPM
Jan 2021 - Present (4 years 5 months)
Managed the full order-to-delivery cycle for IT and hardware products across EMEA, ensuring timely and accurate execution. Coordinated incoming inquiries and communications between clients, vendors, and internal teams, delivering accurate product and delivery details. As Process Lead, supervised a team of 12, delivering training on internal systems and sales support tools.
Order Process Specialist
Echometrix
Jan 2018 - Dec 2021 (3 years 11 months)
Managed order fulfillment and stock monitoring, ensuring product availability and on-time deliveries across multiple sales channels. Maintained accurate and up-to-date CRM data to support smooth coordination between internal teams and external clients. Coordinated daily with logistics providers to schedule shipments, optimize shipping costs, and resolve delivery issues.
Supply Chain Manager
Dalia Soc. Coop
Jan 2013 - Dec 2018 (5 years 11 months)
Managed supplier relationships and procurement, ensuring efficient sourcing and streamlined supply chain operations. Led contract negotiations and vendor management, optimizing purchasing workflows to enhance sales operations and cost efficiency. Supervised logistics and inventory teams, ensuring on-time deliveries, stock availability, and smooth distribution.
Supply Chain & Business Manager
Ruoppolo Srl
Jan 2000 - Dec 2013 (13 years 11 months)
Accurately forecast procurement needs and managed warehouse inventory in line with contractor agreements, overseeing the entire order fulfillment process and supplier performance. Developed a national agent network and supported sales activities with public and private customers, including prospecting, meetings, and closing deals worth more than €1 million. Managed a multi-functional team of 25 em
Education
Degrees, certifications, and relevant coursework
University Federico II Napoli
Master Degree, Law Science
Completed advanced studies in legal principles and jurisprudence. Focused on specialized areas of law, developing expertise in legal research and analysis.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Job categories
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