Open to opportunities

Carellyn Tow

@carellyntow

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Experienced HR leader driving talent transformation and strategic people solutions in Brunei.

Brunei Darussalam

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What I'm looking for

I seek HR leadership roles where I can partner with executives to drive people strategy, capability building, DEIB and measurable organisational impact.

I am a customer-oriented, business-minded HR leader with extensive experience delivering talent life-cycle and human capital results across public and private sectors in Brunei Darussalam. I combine strategic HR partnership, operational excellence and coaching to drive people transformation and sustainable business outcomes.

My career spans HR leadership roles including Head of HR, Senior HR Manager and HR Manager across healthcare, education, automotive and government organisations, with strengths in talent acquisition, capability building, performance management, policy design and DEIB strategy. I have led cross-functional teams, managed complex HR programs, and achieved measurable improvements such as PMP certification outcomes, CMMI process maturity, and CRM/process efficiencies.

I hold executive coaching certifications and SHL assessor credentials, and I seek opportunities to advise leaders, implement transformative people strategies and build organisational capability to support long-term growth.

Experience

Work history, roles, and key accomplishments

Current

HR Manager

Current

International School Brunei

May 2025 - Present (8 months)

Manage HR operations for International School Brunei, overseeing HR service delivery, recruitment, workforce planning and employee engagement for the school.

HR Operations Recruitment Employee Engagement Workforce Planning Talent Management

Head of HR

Inchcape NBT

Sep 2023 - Feb 2024 (5 months)

Led HR as Head of HR/Senior People Business Partner providing strategic HR partnership, talent management and succession planning across the business.

HR Business Partnering Talent Management Succession Planning Employee Relations Performance Management Change Management

Senior Human Resource Manager

Gleneagles JPMC

Jan 2019 - Sep 2023 (4 years 8 months)

Managed full-spectrum HR for Gleneagles JPMC (IHH Healthcare), leading HR service delivery, coaching leaders, employee engagement and compliance for clinical and corporate staff.

Talent Development Employee Engagement Policy Design Coaching Performance Management HR Operations

Human Resource Manager

NBT

Jan 2017 - Dec 2018 (1 year 11 months)

Oversaw HR functions at NBT including recruitment, performance management, HR operational improvements and manpower planning.

Recruitment Performance Management HR Operations Employee Relations

Human Resource Team Lead

BAG Networks

Jan 2012 - Dec 2016 (4 years 11 months)

Led HR team delivering talent lifecycle, training and capability programs, and HR process improvements supporting BAG Networks across the region.

Talent Acquisition Learning Development Process Improvement HRIS Employee Engagement

Manager, E-Government Manpower

AITI

Jan 2009 - Dec 2011 (2 years 11 months)

Formulated ICT manpower development strategies and implemented capability programmes for the public sector to support national e-government initiatives.

ICT Manpower Planning Policy Development Stakeholder Engagement

Systems Analyst

Procter & Gamble Asia

Jan 2006 - Dec 2009 (3 years 11 months)

Led business analysis and CRM counter solutions projects across AAI, improving counter-selling processes, training 250+ staff and achieving 95% adoption and 99% uptime.

Business Analysis CRM Systems Process Improvement Training Delivery Data & Analytics Project Management Stakeholder Management

Business Analyst

Brunei Economic Development Board

Jan 2002 - Dec 2005 (3 years 11 months)

Conducted cluster reviews, policy development and stakeholder engagement to support SME and FDI strategies and helped establish BEDB operations and strategic plans.

Policy Development Stakeholder Management Research Strategic Planning

Area Operations Officer

Baiduri Bank

Jan 2001 - Dec 2002 (1 year 11 months)

Supported area operations functions for Baiduri Bank, focusing on branch operations and service delivery improvements.

Operations Management Service Delivery Process Improvement Banking Operations

Credit Administration Officer

Maybank

Jan 2001 - Dec 2001 (11 months)

Performed credit administration tasks supporting loan processing and compliance within Maybank's credit operations.

Credit Administration Loan Processing Compliance Documentation Risk Assessment

Assistant to Executive Director

APEC Business Advisory Council

Jan 2000 - Dec 2000 (11 months)

Provided executive support to the APEC CEO Summit 2000 Secretariat, coordinating summit activities and stakeholder communications.

Executive Support Event Coordination Administration Project Support

Education

Degrees, certifications, and relevant coursework

National University of Singapore, Institute of Systems Science

Graduate Diploma, Systems Analysis

2006 - 2006

Activities and societies: Internship project: Designed and developed a web-based Intellectual Property tracking system for NUS-MIT Alliance research staff.

Completed a Graduate Diploma in Systems Analysis including an internship with the NUS-MIT Alliance and development of a web-based IP tracking system.

University of Brunei Darussalam

Bachelor of Business Administration, Business Administration

Grade: First Class Honours

Activities and societies: Vice-Chancellor Silver Medal (2000); four-time University Book Prize recipient (1997–2000); HSBC Outstanding College Student Award (2000); internship conducting Training Needs Analysis for tourist guides; Sub-Editor for Faculty Newsletter (1998).

Awarded Bachelor of Business Administration (First Class Honours) with multiple academic distinctions and completed an internship with the Brunei Tourism Unit.