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Cap Hook

@caphook

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I turn operational data and technical systems into reliable, measurable business results.

Jordan

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What I'm looking for

I'm seeking a data-centric IT, operations, or project management role where I can apply Power BI, SQL, Advanced Excel, technical systems knowledge, and team leadership to improve processes and support data-informed decisions.

At OPRO Sound and Light Solutions, I led technical execution and operational strategy for 200+ high-profile live events annually, maintaining 99.9% system uptime while managing teams of up to 15 technicians.

I used Power BI, SQL, Advanced Excel, and ERP-based inventory practices to improve operational decisions, reduce equipment loss by 25%, cut redundant purchases by 18%, and strengthen equipment availability during peak seasons.

My work spans AV production, warehouse operations, banking reconciliation, B2B sales, and logistics. I'm looking to bring this blend of data analysis, IT operations, project coordination, and team leadership to a data-centric operations or project management role.

Experience

Work history, roles, and key accomplishments

Chief Technical Officer

OPRO Sound and Light Solutions

Jan 2011 - Dec 2025 (14 years 11 months)

Led end-to-end technical execution and operational strategy for a premier AV solutions provider. Directed cross-functional teams of 5 to 15 technicians across 200+ high-profile live events annually, achieving 99.9% system uptime.

AV Systems Team Leadership Inventory Management Data Driven Decision Making Preventive Maintenance Troubleshooting Customer Retention Training Safety Procedures

Stores Keeper / Manager

Saba-Gifco Uganda

Jan 2021 - Dec 2021 (11 months)

Oversaw regional warehouse operations and supply chain logistics. Managed the full inventory lifecycle for a regional warehouse containing 5,000+ SKUs, maintaining real-time stock accuracy via a digital ERP inventory system.

Warehouse operations Supply Chain Management Inventory Management ERP Cycle Counts Variance Analysis Supplier Negotiation Procurement

Sales Officer

Next Office for Office Supplies and Logistics

Jan 2020 - Dec 2021 (1 year 11 months)

Managed B2B sales and logistics services for corporate clients. Managed the full sales lifecycle for 50+ corporate accounts, consistently exceeding monthly sales targets by 110%.

B2B Sales CRM Sales Pipeline Management Customer Retention Excel Quotations Invoicing Interactive Sales Dashboards

Teller

Ajib Bank

Jan 2019 - Dec 2019 (11 months)

Managed high-volume cash transactions while ensuring strict regulatory compliance. Processed an average of 150+ daily cash transactions with 100% balancing accuracy, adhering to all AML and banking compliance procedures.

Cash Handling Regulatory Compliance AML Banking Databases Data Analysis Excel reporting

AV Supervisor

Digital Season Production

Jan 2008 - Dec 2011 (3 years 11 months)

Coordinated audio-visual production for media projects, live broadcasts, and corporate events. Orchestrated AV setups for over 100 media projects, ensuring 100% adherence to strict broadcast and production schedules.

AV Production Signal Flow Equipment Calibration Logistics Planning Pre production Scheduling

Education

Degrees, certifications, and relevant coursework

University of Jordan

Bachelor of Science, Computer Information Systems

Activities and societies: University Research Project (2014–2015): Designed survey questionnaires, conducted interviews with medical staff, developed a conceptual framework and prototype for an Android-based medical tracking app, analyzed data using Excel, and presented findings to a faculty panel.

Graduated with a Bachelor of Science in Computer Information Systems. Completed a research project on digital health needs, including survey design, data analysis, and prototype development.