Camilo Andrés Vaca Avila

Provided professional services to IDPC, supporting technical, managing, and operating assistance to manage teams associated with the entity's missionary processes. Processed and loaded information for databases, arrays, templates, procedures, tools, and documents, and supported monthly reports for the annual operative plan goals.

Provided user support for technical, technological, and legal issues in English for a US client. Mentored agents in empathy, problem-solving, and root cause analysis, and monitored interactions to identify improvement opportunities while managing quality and compliance reports and KPIs.

Designed, structured, and maintained advanced databases in Excel and Google Sheets. Automated processes using macros, VBA programming, and Google Sheets formulas, optimizing and reducing operational errors and time by 10% to 80%.

Responsible for detailed cost analysis related to projects, contributing to the identification of financial efficiency opportunities. Managed analysis of large databases in Excel using macros and VBA, enabling process automation and reducing operational times, and prepared analytical savings calculation reports using Power BI.

Analyzed project-related costs to identify financial efficiency opportunities. Created cost scenarios for new products to evaluate optimal product and support the launch of a new brand, and developed and managed Excel databases using macros and VBA to optimize and reduce analysts' operation times.

Currently enrolled in the Full Stack Developer program, expected to complete in 2026.

Earned the Coach certification in Neuro-Linguistic Programming.

Earned the Master Practitioner certification in Neuro-Linguistic Programming.

Completed a Full Stack Developer program.

Completed training in leadership.

Earned a degree in Industrial Engineering, with coursework and training in process optimization and database management.