At Robot.com, I turn field data from a 445-robot delivery fleet into feedback that informs product design. Cataloging recurring symptoms and diagnoses helped technical teams use field failures to guide current designs.
I co-developed the company's first internal maintenance-tracking platform with its end users. More precise monitoring raised the share of the fleet in functional condition to 95%, sustained since.
I led a hardware upgrade across 300 deployed units to improve autonomy and durability, and designed a preventive maintenance program that doubled mean distance between failures and cut mean repair time by 30%.
I built and lead a 14-person team supporting field operations, and manage quarterly and semi-annual budgets. I also plan maintenance and support for next-generation products, including humanoid and quadruped robots.
