At CCI KENYA LTD, I handled customer interactions for Snapfish and Whatnot across phone, chat, email, and social media. I maintained a 95%+ CSAT score while meeting quality and service-level standards.
I troubleshot product, billing, refund, and order issues, documented cases in Zendesk and OSM, and followed up on customer accounts. I also supported retention efforts and sensitive escalations.
At AKANGA MATENDE AND CO. ADVOCATES, I coordinated calls, emails, and schedules for corporate clients. I prepared and archived legal files using Microsoft Word, Excel, and Outlook.
At GURU IMPEX, I processed invoices, quotes, and dispatch files, maintaining data-entry integrity and supporting coordination with logistics and warehouse teams.
