At Compass International Holdings, I administer Google Workspace accounts through Google Admin Console, create Google Groups, and manage access to Google Drive and Gmail. I also maintain licensing and computer inventory records and troubleshoot escalated support tickets.
At Anywhere Real Estate, I provided onsite and remote support across corporate employees, subsidiaries, and real estate agents. I handled Windows and macOS troubleshooting, imaging and data migrations, and executive and VIP support.
I administered onboarding, offboarding, and identity and endpoint access using Active Directory, Microsoft Entra ID, Intune, and Okta. I also supported a regional migration to Microsoft Teams Calling across 17 offices and contributed to planning and execution of an Entra ID and Okta Verify MFA migration.
At Old Republic National Title, I supported Windows and macOS users and administered MobileIron, Entrust IdentityGuard, and other service tools. Earlier, at Milestone @ Google Inc., I resolved customer technical issues involving Google products and hardware, created training materials, and supported customer service representatives.
