Burcu PolatBP
Open to opportunities

Burcu Polat

@burcupolat

Skilled business administrator with a focus on innovative problem-solving.

Turkey
Message

What I'm looking for

I am looking for a role that fosters innovation and offers opportunities for professional growth.

I am Burcu Polat, a dedicated business administrator with over five years of experience in business administration and customer service. My career has been marked by a proven track record in evaluating employee performance and preparing insightful reports for senior management. I pride myself on my ability to identify areas for improvement and provide actionable solutions that enhance operational efficiency.

Throughout my professional journey, I have developed strong communication and organizational skills, allowing me to excel both as an independent worker and a team player. My commitment to innovative problem-solving has enabled me to effectively address customer complaints and improve service delivery in my previous roles. I am currently expanding my expertise in artificial intelligence through my work as an Al Tutor and Protator, further enhancing my skill set in this rapidly evolving field.

Experience

Work history, roles, and key accomplishments

BP

Freelance Fondant Artist

Burcu Polat

Jan 2018 - Present (7 years 6 months)

Created custom fondant art pieces for various clients, managing projects from concept to completion. Developed unique designs and ensured high-quality artistic execution for special events and commissions.

CN

Assistant Chef

Chef Academy, El Noctambulo

Jan 2017 - Present (8 years 6 months)

Assisted head chefs in daily kitchen operations, including food preparation, cooking, and plating. Maintained high standards of hygiene and safety while contributing to menu development and inventory management.

TT

Complaint Management Specialist

Turkish Airlines, TURKCELL

Jan 2014 - Present (11 years 6 months)

Managed and resolved a high volume of written and verbal customer complaints and requests, ensuring timely and effective solutions. Collaborated closely with various internal departments to identify root causes and implement process improvements for enhanced customer satisfaction.

Education

Degrees, certifications, and relevant coursework

SC

She Codes

Coding Program, Computer Programming

Currently enrolled in a coding program, developing skills in software development. Learning various programming languages and methodologies.

Anadolu University logoAU

Anadolu University

Bachelor of Business Administration, Business Administration

Completed studies in Business Administration, focusing on core principles of management, finance, and marketing. Gained foundational knowledge essential for administrative roles.

ES Dubai Language College logoEC

ES Dubai Language College

English Course, English Language

Undertook an English language course to enhance proficiency in communication skills. Focused on improving grammar, vocabulary, and conversational abilities.

Tech stack

Software and tools used professionally

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