Bukola Oyewusi
@bukolaoyewusi
I resolve customer account, verification, and operational issues across phone, email, and chat.
NigeriaWhat I'm looking for
At PrintAtlas NG, I serve as the primary contact for customer inquiries across phone, email, and chat, resolving account and operational issues while handling 80–100 interactions daily.
I guide customers through order tracking, modifications, and profile updates, document every interaction in CRM systems, and escalate complex cases while retaining ownership of follow-up. I also identify recurring issues and contribute process-improvement suggestions.
Previously at Trapezoid Limited, I supported account verification by reviewing client documentation for compliance and accuracy, resolving discrepancies, and protecting sensitive customer data. During my NYSC role at Osun State Secretariat, I managed calls, emails, records, and follow-ups for administrative inquiries.
I'm focused on accurate, professional support in fast-paced environments, adapting quickly to new tools and maintaining service-level standards.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
PrintAtlas NG
Jan 2025 - Present (1 year 7 months)
Serve as the primary point of contact for customer inquiries across phone, email, and chat, resolving account-related and operational issues within service-level targets. Handle 80–100 customer interactions daily while maintaining accuracy and professionalism.
Customer Support Associate
Trapezoid Limited
Aug 2022 - Oct 2023 (1 year 2 months)
Acted as the first point of contact for client inquiries and account verification requests, guiding clients through required documentation and process steps. Reviewed and verified client account documentation for compliance and accuracy.
Customer Support Associate
Osun State Secretariat
Jan 2021 - Jan 2022 (1 year)
Served as first point of contact for calls, emails, and in-person inquiries, ensuring timely and professional responses. Maintained accurate records of correspondence and followed up on outstanding requests.
Education
Degrees, certifications, and relevant coursework
Osun State Polytechnic, Iree
Higher National Diploma, Mass Communication
2018 - 2020
Pursued a Higher National Diploma in Mass Communication, focusing on communication theories and practical media skills.
Osun State Polytechnic, Iree
Ordinary National Diploma, Mass Communication
2014 - 2016
Completed an Ordinary National Diploma in Mass Communication, building foundational knowledge in media and communication.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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