Brittany Sheppard
@brittanysheppard
Operations and customer service manager focused on accuracy and team performance.
What I'm looking for
I bring a customer-first, organized approach shaped by hands-on leadership and detail-focused document work. I’m the kind of professional who keeps operations running smoothly while staying sharp on accuracy and quality.
In my Document specialist role, I scanned, processed, and quality-checked legal documents to ensure court-ready readability and accuracy. I organized and indexed records in a case management system, maintained strict confidentiality, and prepared files for timely submission to attorneys and courts.
As a Manager at McDonald’s, I supervised and coached front-line crew to support efficient floor operations and consistent, high-quality customer service. I also handled food preparation, inventory control, and daily cash/safe reconciliations to maintain operational accuracy and food safety compliance.
I scheduled shifts, conducted onboarding and training, and enforced cleanliness and sanitation protocols to meet health standards and optimize team performance. With strong computer literacy and a background in organization, I’m ready to bring dependable execution to a role that values precision and teamwork.
Experience
Work history, roles, and key accomplishments
Document Specialist
Complete Legal
Jan 2026 - Mar 2026 (2 months)
Scanned, processed, and quality-checked legal documents to ensure court-ready readability and accuracy. Organized and indexed records in a case management system while maintaining strict confidentiality and preparing files for submission.
Manager
McDonald’s
Feb 2020 - Mar 2025 (5 years 1 month)
Supervised and coached front-line crew to ensure efficient floor operations and consistent, high-quality customer service. Managed food preparation, inventory control, cash/safe reconciliations, shift scheduling, onboarding/training, and sanitation protocols to meet health and food safety standards.
Education
Degrees, certifications, and relevant coursework
Granite City Senior High School
High School Diploma, High School
2007 - 2010
Completed high school education at Granite City Senior High School from 2007 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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