Open to opportunities

Brittany Lashley

@brittanylashley

Message

Data Analyst turning customer insights into actionable business solutions.

United States

Message

What I'm looking for

I’m looking for a data-focused role where I can use engagement and operational metrics to drive practical improvements, coordinate cross-functional priorities, and deliver great customer experiences through clear, accountable execution.

I’m a Data Analyst and founder who designs end-to-end, customer-centered experiences—whether that’s building personalized travel solutions or shaping content and services using engagement and performance metrics. I gather requirements, translate user needs into scalable strategies, and use structured problem-solving to balance budget, logistics, and customer experience.

In my Data Analyst work at Citibank, I coordinated cross-functional projects, prioritized competing tasks, and partnered with stakeholders to identify operational needs and improve day-to-day processes. I bring a strong customer-service foundation from hospitality roles—owning cash and POS accuracy, handling guest concerns promptly, and maintaining smooth, high-volume operations.

Experience

Work history, roles, and key accomplishments

Current

Founder & Freelance Travel Consultant

Current

Live Whimsically, LLC

Jan 2024 - Present (2 years 6 months)

Designed personalized travel solutions by gathering client requirements and balancing budget, logistics, and customer experience. Monitored audience engagement and content performance metrics to inform data-driven strategy decisions.

Travel Consulting Budgeting Logistics Planning Audience Engagement Data Content Performance Data Strategy Customer Feedback Analysis Digital Content Production

Waitress / Bartender

Platinum Cuisines

Sep 2025 - Jun 2026 (9 months)

Delivered friendly, attentive service in a fast-paced, high-volume restaurant while preparing and serving alcoholic and non-alcoholic beverages per company standards. Served as a key holder, supported onboarding/training, and managed accurate cash/POS transactions.

Guest Service Cash Handling credit card processing POS Cash Reconciliation Food Safety Compliance

Front Desk Associate

Ultra Lanes

Dec 2025 - Apr 2026 (4 months)

Independently opened and closed the bowling center, handling daily operational procedures, cash reconciliation, and facility security. Managed front desk operations including guest inquiries, reservations/lane assignments, POS payments/rentals/food orders, and resolved guest concerns.

Front Desk Operations Cash Reconciliation Facility Security Customer Service Reservations And Lane Assignments Rentals And Food Order Processing Bowling Lane Scoring System Troubleshooting

Data Analyst

Citibank

Aug 2020 - Oct 2024 (4 years 2 months)

Coordinated cross-functional projects by prioritizing tasks, solving problems, and ensuring timely delivery of business initiatives. Collaborated with stakeholders to identify operational needs, develop solutions, and improve day-to-day processes.

Cross Functional Projects Prioritization Problem Solving Operational Needs Process Improvement Communication Initiative Execution Accountability