Mikaela Fechner
@mikaelafechner
Data analyst and hospitality leader who turns customer and operations data into efficient, guest-focused outcomes.
What I'm looking for
I’m a data analyst with a strong customer-service and operations background, built in fast-paced, guest-facing environments. I combine hands-on leadership with data operations to improve service delivery and operational efficiency.
As a Data Analyst, I led innovation projects by identifying growth opportunities and implementing solutions. I managed key reporting metrics to improve customer satisfaction and service delivery, and I collaborated with department leaders to enhance both customer experience and day-to-day operations.
In a Data Coordinator role, I independently managed the daily release of over 18,000 ID cards, ensuring accuracy and efficiency. I’m methodical, quick to troubleshoot, and focused on reliable execution at scale.
Before and alongside my data work, I led teams as a Bar Manager, coaching staff to deliver exceptional guest experiences. I managed staffing, scheduling, inventory, and merchandising—optimizing stock levels to reduce wasteful spending and maintaining store presentation to elevate the guest experience.
Experience
Work history, roles, and key accomplishments
Pubtender
Shorts Brewing Company
May 2025 - Present (1 year 1 month)
Delivered outstanding guest service in a fast-paced team environment while maintaining smooth pub operations. Supported a welcoming, high-quality hospitality experience for guests.
Bar Manager
Stone Hound Brewing
Apr 2023 - May 2025 (2 years 1 month)
Led and coached a team to ensure operational efficiency and exceptional guest experience. Managed staffing, scheduling, inventory, and merchandising, and optimized stock levels to reduce wasteful spending.
Bartender
Stone Hound Brewing
Nov 2021 - Apr 2023 (1 year 5 months)
Provided exceptional guest interactions and educated customers about product offerings. Executed bar and restaurant duties to ensure smooth operations and compliance with health and safety standards.
Data Analyst
Hard Copy & ID Cards (EyeMed Vision Care)
Jan 2020 - Jan 2021 (1 year)
Led innovation projects by identifying growth opportunities and implementing solutions to improve outcomes. Managed key reporting metrics in collaboration with department leaders to enhance customer service and operational efficiency.
Data Coordinator
Hard Copy & ID Cards (EyeMed Vision Care)
Jan 2018 - Jan 2020 (2 years)
Independently managed the daily release of over 18,000 ID cards, ensuring accuracy and operational efficiency. Supported service continuity through reliable data operations in a fast-moving environment.
Sales Associate
Nordstrom
Jan 2016 - Jan 2017 (1 year)
Delivered high-touch customer service while resolving concerns efficiently and professionally. Managed department operations, including sales reporting, register balancing, and product merchandising.
CSC Merchandiser
Masterpiece Flowers
Designed and maintained visually appealing product displays aligned with corporate guidelines. Ensured continuous product availability and engaging arrangements to support customer-facing presentation.
Education
Degrees, certifications, and relevant coursework
The Ohio State University
Bachelor of Science in Human Ecology, Human Ecology
Earned a B.S. in Human Ecology from The Ohio State University (2016).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
Interested in hiring Mikaela?
You can contact Mikaela and 90k+ other talented remote workers on Himalayas.
Message MikaelaFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
