Open to opportunities

Mikaela Fechner

@mikaelafechner

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Data analyst and hospitality leader who turns customer and operations data into efficient, guest-focused outcomes.

United States

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What I'm looking for

I’m looking for a fast-paced team where I can use SQL and reporting metrics to improve customer satisfaction and operational efficiency, while contributing leadership, problem solving, and a strong guest-focused mindset.

I’m a data analyst with a strong customer-service and operations background, built in fast-paced, guest-facing environments. I combine hands-on leadership with data operations to improve service delivery and operational efficiency.

As a Data Analyst, I led innovation projects by identifying growth opportunities and implementing solutions. I managed key reporting metrics to improve customer satisfaction and service delivery, and I collaborated with department leaders to enhance both customer experience and day-to-day operations.

In a Data Coordinator role, I independently managed the daily release of over 18,000 ID cards, ensuring accuracy and efficiency. I’m methodical, quick to troubleshoot, and focused on reliable execution at scale.

Before and alongside my data work, I led teams as a Bar Manager, coaching staff to deliver exceptional guest experiences. I managed staffing, scheduling, inventory, and merchandising—optimizing stock levels to reduce wasteful spending and maintaining store presentation to elevate the guest experience.

Experience

Work history, roles, and key accomplishments

Current

Pubtender

Current

Shorts Brewing Company

May 2025 - Present (1 year 1 month)

Delivered outstanding guest service in a fast-paced team environment while maintaining smooth pub operations. Supported a welcoming, high-quality hospitality experience for guests.

Customer Service Hospitality Operations Team Collaboration Guest Experience Fast Paced Service standards Communication Problem Solving

Bar Manager

Stone Hound Brewing

Apr 2023 - May 2025 (2 years 1 month)

Led and coached a team to ensure operational efficiency and exceptional guest experience. Managed staffing, scheduling, inventory, and merchandising, and optimized stock levels to reduce wasteful spending.

Team Leadership Staffing Inventory Management Merchandising Guest Experience Operational Efficiency Employee Engagement

Bartender

Stone Hound Brewing

Nov 2021 - Apr 2023 (1 year 5 months)

Provided exceptional guest interactions and educated customers about product offerings. Executed bar and restaurant duties to ensure smooth operations and compliance with health and safety standards.

Customer Service Guest Interactions Product Education Bar Operations Restaurant Operations Health & Safety Compliance Scheduling Merchandising

Data Analyst

Hard Copy & ID Cards (EyeMed Vision Care)

Jan 2020 - Jan 2021 (1 year)

Led innovation projects by identifying growth opportunities and implementing solutions to improve outcomes. Managed key reporting metrics in collaboration with department leaders to enhance customer service and operational efficiency.

Data Analysis SQL Metrics Problem Solving Customer Satisfaction Operational Efficiency Microsoft Office Suite Innovation

Data Coordinator

Hard Copy & ID Cards (EyeMed Vision Care)

Jan 2018 - Jan 2020 (2 years)

Independently managed the daily release of over 18,000 ID cards, ensuring accuracy and operational efficiency. Supported service continuity through reliable data operations in a fast-moving environment.

Data Operations Data Quality Accuracy & Efficiency Reporting Problem Solving Microsoft Office Suite Operational Support Process Management

Sales Associate

Nordstrom

Jan 2016 - Jan 2017 (1 year)

Delivered high-touch customer service while resolving concerns efficiently and professionally. Managed department operations, including sales reporting, register balancing, and product merchandising.

Customer Service Sales Reporting Register Balancing Product Merchandising Communication Problem Solving Team Collaboration Attention To Detail

CSC Merchandiser

Masterpiece Flowers

Designed and maintained visually appealing product displays aligned with corporate guidelines. Ensured continuous product availability and engaging arrangements to support customer-facing presentation.

Merchandising Visual Merchandising Customer Facing Attention To Detail