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Brian Richardson

@brianrichardson

I resolve complex enterprise network incidents across routing, security, SD-WAN, wireless, and cloud environments.

At ePlus, I provide advanced operational support for highly available enterprise LAN, WAN, wireless, security, and SD-WAN environments. I diagnose Layer 2/Layer 3 incidents, routing instability, VPN failures, firewall issues, and resiliency events while driving root-cause analysis and SLA-focused restoration.

I've supported 600+ managed client environments at Konica Minolta / All Covered and bring earlier systems administration and enterprise technical support experience from NetWise IT Consulting and Apple. I'm CCNA certified, pursuing CCNP Enterprise, and continuously build hands-on routing, switching, and high-availability scenarios in a 20+ node GNS3 lab.

Experience

Work history, roles, and key accomplishments

Current

Senior Network Engineer

Current

ePlus

Jun 2024 - Present (2 years 3 months)

Provide advanced network engineering and operational support across multiple enterprise customer environments, diagnosing and resolving complex Layer 2 and Layer 3 production incidents, and supporting high-availability infrastructure.

Cisco IOS IOS XE BGP OSPF EIGRP SD WAN Palo Alto Cisco ASA Meraki Fortinet Checkpoint VPN Wireshark SNMP ServiceNow HSRP STP VLAN TCP IP QoS CAPWAP LWC

Network Engineer

Teal

Jan 2023 - May 2024 (1 year 4 months)

Supported enterprise routing, switching, firewall, and WAN infrastructure across multiple customer environments, troubleshooting routing failures, latency, packet loss, and VPN connectivity.

Routing Switching Firewalls WAN VPN Troubleshooting Incident Response Root Cause Analysis

Network Engineer

Konica Minolta / All Covered

Jan 2021 - Jan 2023 (2 years)

Delivered Tier 2 and Tier 3 network engineering support across 600+ managed client environments, administering Cisco routing, switching, firewall, VPN, VLAN, and WAN infrastructure.

Cisco Routers Switching Firewalls VPN VLAN WAN BGP Amazon VPC Direct Connect Change Management Security

Technical Support Engineer II

Apple

Dec 2012 - Jan 2021 (8 years 1 month)

Provided advanced troubleshooting for macOS, iOS, networking, wireless connectivity, authentication, and enterprise support issues.

MacOS iOS Networking Wireless Troubleshooting Enterprise Support

Systems Administrator

NetWise IT Consulting

Jan 2004 - Nov 2012 (8 years 10 months)

Supported Windows Server and network infrastructure for small and mid-sized business customers, including Active Directory, DNS, DHCP, Group Policy, remote access, backups, and infrastructure maintenance.

Windows Server Active Directory DNS DHCP Group Policy Remote Access Backup Network Administration