At Savannah Informatics, I work across customer experience and product management for Slade360, helping health facilities and insurers use its clinical, billing and claims workflows. I turn support requests and client feedback into product requirements, test releases with clients, and track repeat tickets to see whether a fix worked.
Earlier, as a Customer Service Officer at Kenyatta International Convention Centre, I supported major international events and addressed client needs on site. Across customer-facing roles in healthcare technology, conferencing and digital financial services, I’ve used support evidence to identify recurring issues and recommend improvements.
