Brian Julius Llevado

At Devtac, a Zoho Premium Partner, I take ownership of production integration failures for clients including SM Supermalls, Moneyhero Group, and AboitizLand. I trace REST API and webhook issues through HTTP status codes, JSON payloads, and logs, then restore service or prepare a clear Engineering handoff.

For SM Supermalls, I supported a serverless AI request router and added chatbot support in its mobile app, including live-agent escalation and Zoho Desk tickets with conversation context. I also reproduced routing issues from interaction logs and documented what to check next time.

I diagnosed record drift in a two-way Zoho CRM, Zoho Creator, and DATEV sync for Ferchland, and traced Moneyhero Group form submissions through CRM deal creation, cloud storage, and share-link generation. I documented the dropped-payload issue and its fix path.

I’ve fixed production defects for Premier Money Source and AboitizLand, written runbooks and troubleshooting guides, and shipped Devtac Messaging, a Zoho Marketplace extension for SMS and Viber in Zoho CRM. I’m based in the Philippines and open to contractor work from home during full US business hours.