Open to opportunities

Briana Guerrero

@brianaguerrero

Message

Customer service professional delivering fast, friendly support in busy environments.

United States

Message

What I'm looking for

I’m looking for a customer-focused role in a fast-paced team where I can deliver friendly service, handle front-line requests confidently, and keep improving through coaching while growing my skills.

I’m a customer service professional with over 2 years of customer-facing experience in fast-paced environments, recognized for improving customer satisfaction through friendly, professional, efficient service. I enjoy staying calm under pressure while managing multiple priorities—front counter operations, drive-thru support, and guest engagement—without sacrificing quality.

In my current Crew Member role, I process customer orders, prepare meals, handle payment transactions, and ensure the restaurant stays clean and well organized. I also train new team members on procedures, customer service standards, and sales techniques, and I collaborate closely with my team while embracing coaching for continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Crew Member

Current

Raising Cane's

Aug 2022 - Present (3 years 10 months)

Managed front counter and drive-thru operations by processing customer orders, payments, and meal preparation while maintaining quality and efficiency. Trained new team members and resolved guest concerns through friendly, professional communication.

Customer Service Order Taking Payment Processing Multitasking Time Management Verbal Communication

Front Desk Receptionist

Community Access Network

Aug 2021 - Jun 2022 (10 months)

Welcomed guests and managed front desk check-in while coordinating and confirming appointments to improve office efficiency. Handled high-volume phone communication and completed administrative tasks including data entry and document preparation while maintaining confidentiality.

Front Desk Reception Appointment Scheduling Customer Service Data Entry document preparation Administrative Support Confidentiality Guest Management Team Coordination

Education

Degrees, certifications, and relevant coursework

Riverside City College

Attended Riverside City College in Riverside, California.

Centennial High School

High School Diploma

Grade: 3.7 GPA; High Honors; Seal of Biliteracy (AP Spanish)

Earned a High School Diploma from Centennial High School in Corona, graduating with a 3.7 GPA, High Honors, and the Seal of Biliteracy for AP Spanish.