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Brettan Kennedy

@brettankennedy

Former Buchanan Technologies Service Desk Agent who resolved software issues by remoting into users’ computers.

United States
Message

At Buchanan Technologies, I answered calls from users around the U.S. and remoted into their computers to resolve software issues. I documented incidents, escalated tickets to the correct teams, and followed up on open tickets.

As a Vault Processor at Brinks Inc. 2136, I managed vault operations, processed coin shipments and deposits, and entered liability and inventory data into tracking systems.

At Bradbury Company and Max Aerostructures, I worked as a Machinist. I read blueprints, operated CNC milling machines, and used precision measuring equipment to check parts against specifications.

Experience

Work history, roles, and key accomplishments

ET

Porter

Eddy's Toyota

Jun 2021 - Aug 2022 (1 year 2 months)

Checked customers in for appointments and shuttled them to various locations. Delivered cars to and from other dealerships.

Education

Degrees, certifications, and relevant coursework

WI

Wichita Technical Institute

Computer Technology and Network Administrator Program, Computer Technology and Network Administration

2021 - 2021

Completed the Computer Technology and Network Administrator Program, including CompTIA 220-1001, 220-1002, and Microsoft MTA: Networking Fundamentals.

WC

Western Nevada College

Coursework towards Machine Tool Technology, Machine Tool Technology

2017 - 2017

Grade: 3.805 GPA

Completed coursework towards Machine Tool Technology, successfully finishing Machine Shop I-III, CNC I-II, and Blueprint Reading for Industry with a 3.805 GPA.

Tech stack

Software and tools used professionally

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