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Bouchra El Kakoun

@bouchraelkakoun

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I support safe, accurate pharmacy operations through dispensing, inventory, and patient service.

United States

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What I'm looking for

I'm looking for a pharmacy operations role where I can support safe medication dispensing, accurate patient records, inventory control, regulatory compliance, and high-quality customer service.

I'm a Certified Pharmacy Technician supporting prescription processing, medication handling, insurance claims, patient records, and inventory control. I bring more than 19 years of experience across pharmacy operations, administration, project coordination, and office management.

At Rafik Hariri University Hospital, I prepared and dispensed medications, supported inpatient and outpatient pharmacy operations, managed inventory, and performed sterile and non-sterile compounding for oncology patients. More recently, at Harrison’s Pharmacy, I assisted pharmacists while maintaining patient confidentiality, accurate profiles, and compliance with pharmacy procedures and regulations.

My background also includes leading teams and daily operations as an Assistant Manager, along with HR, administration, executive support, payroll, recruitment, and HRIS implementation. I communicate in English and Arabic and bring a practical, service-focused approach to safe, organized operations.

Experience

Work history, roles, and key accomplishments

Current

Pharmacy Technician Externship

Current

Harrison's Pharmacy

Jun 2026 - Present (3 months)

Assisted pharmacists with prescription processing, medication handling, and insurance claims processing. Maintained accurate patient records and ensured a safe pharmacy environment.

Prescription processing Insurance Claims Processing Customer Service Medical Terminology Inventory Management

Current

Assistant Manager

Current

Tropical Smoothie Cafe

Nov 2025 - Present (10 months)

Lead and supervise team shifts, provide customer service, and manage inventory and cash procedures. Train and coach employees and support the General Manager with daily operations.

Team Leadership Customer Service Food Safety Inventory Management Cash Handling Operations Management

Personal Assistant to the CEO

Nasr Al Mabrooka Co.

Mar 2024 - Jul 2025 (1 year 4 months)

Managed executive calendar, coordinated travel, handled confidential communications, and prepared meeting agendas and reports for executive review.

Calendar Management Travel Coordination Confidentiality Meeting Preparation Report Writing

Human Resources and Administration Manager

Gulf Marketing Real Estate Co.

Jun 2016 - Jan 2024 (7 years 7 months)

Led recruitment, developed HR policies, directed training programs, administered payroll and benefits, and implemented HRIS systems.

Recruitment HR Policy Training and Development Payroll Administration Benefits Administration HRIS Implementation

Pharmacy Technician / Oncology Technician

Rafik Hariri University Hospital

Jul 2007 - Jul 2012 (5 years)

Prepared and dispensed medications for patient care, supported pharmacy operations, and performed sterile and non-sterile compounding for oncology patients. Ensured compliance with safety and regulatory standards.

Inpatient Pharmacy Inventory Management Oncology Regulatory Compliance