At Capgemini, I support a global retail client’s SAP SD and IS-Retail Order-to-Cash processes, including pricing, order processing, and delivery management. I document requirements and functional specifications for system enhancements.
I configure and validate customer master data, pricing procedures, and delivery workflows, and coordinate UAT for enhancements. I also monitor production processes and handle P2 and P3 incident triage through ServiceNow.
At Cisco Systems IndiaPvt Limited, I supported enterprise networking presales by translating client requirements into proposals and solution documents. I automated TAT reporting dashboards, improving operational productivity by 10%, and contributed to proposal acceptance increasing by 40% and deal closures by 25%.
