At Big Stepper Wears, I manage operations for a custom footwear business across sales, customer service, product management, marketing, and business development. I collaborated with design teams on footwear collections that increased new customer acquisition by 20%.
I refined sales strategies through market research, leading to two new product lines, and drove monthly revenue growth through upselling and account expansion. I also implemented quality control processes that reduced product defects by 30%.
At Nestle Nigeria Plc, I built customer relationships and identified upselling and cross-selling opportunities, contributing to repeat business and account revenue growth. I resolved enquiries with a 95% first-contact resolution rate.
My earlier work included coordinating data collection at Soft Alliance Resource Limited/LAWMA and supporting inventory, procurement, and farmer consulting at Latwins Farms. I hold a B.Sc. in Economics from Lagos State University and am currently studying UI/UX design, including wireframing and prototyping.
