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Boitumelo Mokoana

@boitumelomokoana

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Results-driven project and administrative support professional.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to leverage my analytical skills and technical knowledge in a collaborative environment, with opportunities for growth and development.

I am a results-driven project and administrative support professional with a BTech in Economic Management Analysis. My experience spans across administrative support for export promotion, investment facilitation, stakeholder engagement, and international project coordination. I have successfully managed trade and development-focused initiatives across Africa and Asia, demonstrating my ability to adapt and thrive in diverse environments.

Currently, I am completing a Full Stack Web Development course, where I am gaining hands-on experience in HTML, CSS, JavaScript, and React. I am eager to apply this growing technical skill set in a professional environment, combining my analytical background with modern web development practices. My previous roles have equipped me with strong skills in workshop coordination, budget monitoring, data analysis, and multi-level stakeholder communication.

Experience

Work history, roles, and key accomplishments

Current

Funds Administrator

Current

Sanlam

Jan 2022 - Present (3 years 5 months)

Monitored and tracked daily statistics to ensure all incidents were addressed and resolved within agreed SLAs. Communicated regularly with clients via calls and emails to provide status updates and reports.

SLA Management Client Communication Data Tracking Risk Management Stakeholder Relationship Management

Appointment Settler

German West Garage

Jan 2020 - Dec 2022 (2 years 11 months)

Handled calls, messages, and emails to provide service information and answer customer inquiries. Booked and managed appointments based on availability, location, and job type using scheduling tools.

Scheduling Customer Service Communication Administrative Support Invoicing Reporting

Export Promotions Intern

Department of Trade, Industry and Competition (DTIC)

Jan 2018 - Dec 2020 (2 years 11 months)

Conducted market research to guide export strategies and coordinated B2B engagements, international trade missions, and pavilions at global expos. Supported project funding, tracked project phases, and developed reporting tools.

Market Research Project Coordination Stakeholder Engagement Administrative Support Data Analysis

Education

Degrees, certifications, and relevant coursework

Tshwane University of Technology

BTech, Economic Management Analysis

Completed a Bachelor of Technology in Economic Management Analysis. This program provided a strong foundation in economic principles and management strategies, preparing for analytical and administrative roles.

Lesedi Secondary School

Grade 12 (Matric), General Studies

Completed secondary education, earning a Grade 12 (Matric) certificate. This foundational education provided essential academic skills and knowledge across various subjects.