Bobbi Lane-Richards
@bobbilanerichards
Dedicated housing management professional with extensive administrative experience.
What I'm looking for
I am a dedicated housing management professional with over 10 years of experience in administrative support and customer service within military environments. My career has been marked by my ability to effectively manage housing operations, ensuring that service members receive the highest quality of support. I have honed my skills in office automation, data analysis, and communication, which have been crucial in my roles at various military installations.
During my tenure as a Housing Management Assistant, I successfully implemented policies and procedures that improved the efficiency of housing assignments for over 800 units. My strong analytical skills enabled me to compile and analyze data to identify trends and deficiencies, which I reported to military leadership. I take pride in fostering positive relationships with military families and ensuring compliance with housing regulations, all while maintaining a focus on customer service excellence.
As I seek new opportunities, I am eager to leverage my extensive experience in a dynamic organization where I can contribute to effective housing management and support the needs of personnel. I am committed to creating a work environment that promotes collaboration and respect, aligning with the values of any reputable organization.
Experience
Work history, roles, and key accomplishments
Housing Management Assistant
Army (DOD Civilian)
Jan 2009 - Present (16 years 7 months)
Performed administrative and office support for all military barracks on Fort Knox, including fielding telephone calls, receiving and directing visitors, word processing, Excel spreadsheets, filing, and working in the EMH database assigning service members barracks rooms. Established policies/procedures for accomplishment of housing assistance to eligible personnel and ensured weekly status report
Vehicle Registration Clerk
US Army Installation Management CMD
Jan 2008 - Present (17 years 7 months)
Ensured all personnel entering the Fort Knox installation had proper driver's license, military identification, insurance, and registration, utilizing the Centralized Operational Police Suite (COPS) to obtain information. Performed office automation practices, maintained records, and managed DA Form 1594 (Daily Staff Log).
Housing Management Assistant
DOD
Jan 2005 - Present (20 years 7 months)
Provided quality housing within the KMC area for accompanied members, unaccompanied personnel, DOD civilians, and associated units, ensuring all customers understood their entitlements, housing regulations, and local German Landlord/Tenant Laws. Processed rental contracts, OHA, TLA, and BAH paperwork, and scheduled in and out inspections of Government Quarters.
Education
Degrees, certifications, and relevant coursework
Elizabethtown Community Technical School
Associate of Business Administration, Business Administration
Completed an Associate of Business Administration degree. Focused on foundational business principles and administrative practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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