Bisera Varoshlija

Deliver fast, accurate service in a busy, multicultural restaurant, frequently the first point of contact for English speaking guests. Manage orders, payments, and guest concerns under time pressure while keeping composure and attention to detail.

Operated a 24/7 crisis hotline for human-trafficking prevention: emotional support, active listening, and referrals to legal and social services. Handled sensitive, confidential cases with discretion and kept accurate call records for follow-up and coordination.

Specialized programme studying how the brain shapes cognition, emotion, and behavior, bridging psychology with neuroscience. Training in clinical and cognitive assessment, neuroanatomy, and interpretation of psychological and behavioral data.

Comprehensive foundation in cognitive, social, developmental, and clinical psychology, plus statistics and research methodology. Hands-on training in study design, data collection, and quantitative analysis using SPSS.

Training on SOS hotline operation, including crisis intervention and active listening techniques.

Training on conflict resolution and human rights, enhancing skills in mediation and advocacy.

Training on community service and outreach, focusing on community engagement and support.

Training on debate and public speaking, improving communication and argumentation skills.