Binod Tamang

Provided first-line technical support for payroll software, troubleshooting issues and guiding users. Managed support tickets and escalated complex issues to second-line teams.

Managed client payrolls accurately and securely, answering queries and liaising with internal teams. Documented client requirements and raised system bugs for improvement.

Supervised marketing and operations, conducting market research and creating promotional materials. Led a team in delivering quality cleaning services and ensuring compliance.

Supervised cleaning operations, conducted quality control visits, and resolved customer complaints. Managed job allocation and ensured compliance with health and safety regulations.

Processed monthly payroll for over 450 employees and handled financial transactions. Reconciled payments, processed invoices, and managed client communications.

Inputted numerical data into the MIDAS system and processed currency transactions. Verified and reconciled inbound and outbound transactions, ensuring accuracy in daily reports.

Assisted in event management, advertisement, and promotion. Organized charity parties and communicated effectively with the public.

Grade: 2:2

Completed a BA (Hons) degree in Accountancy and Finance, achieving a 2:2 classification.

Completed A levels in Accounting.