Open to opportunities

Billy Re

@billyre

Message

Aspiring computer scientist skilled in problem solving, customer-facing technical support, and teamwork.

United States

Message

What I'm looking for

I seek an entry-level technical role where I can apply coding and troubleshooting skills, learn with mentors, and grow within a collaborative, product-focused team.

I am an undergraduate Computer Science student at Kennesaw State University with a 3.6 GPA, pursuing hands-on experience in coding, troubleshooting, and documentation while completing my degree.

In retail and customer-service roles at Walgreens and Publix, I developed practical debugging, QA, and user-support skills, collaborated with cross-functional teams, and produced clear documentation for technical and non-technical audiences.

I bring a blend of technical curiosity, adaptability to changing environments, and creative interests in visual arts and writing, and I seek opportunities to contribute to product teams while continuing to learn new programming languages and tools.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

Walgreens

Oct 2022 - Present (2 years 11 months)

Provided customer service and technical troubleshooting for store systems and rewards, documented processes, and collaborated with product/design stakeholders to resolve user-reported issues.

Customer Service Troubleshooting Documentation Collaboration Problem Solving Microsoft Office Technical Support

Produce Clerk

Publix

Jan 2021 - Dec 2022 (1 year 11 months)

Managed produce inventory and transactions, operated POS and inventory systems, and adapted to new protocols while performing quality assurance on new tasks and processes.

Inventory Management Quality Assurance Teamwork Microsoft Office Time Management