Bianca Vlassick

Utilized CRStar and FCDS for extracting and collecting data on cases for follow-up to ensure accuracy and completeness. Worked through different databases to verify and identify patient demographics, diagnoses, and pertinent clinical information.

Navigated patients through their plan of care, eliminating barriers to ensure quality care and facilitating communication with providers. Managed the navigation process to ensure open communication and smooth transitions between multidisciplinary teams.

Managed a caseload of 35-40 clients seeking various levels of care, including Residential, Partial Hospitalization Program, or Intensive Outpatient Program. Conducted phone assessments for level of care determination, including medical records, and assisted clients throughout the entire admissions process.

Directly supported the Director of Operations for Infusion Services, focusing on performance improvements and interdepartmental team collaboration. Developed reports, presentations, budgets, and metrics, and managed meeting minutes for multiple monthly infusion meetings.

Managed and educated coordinators on oncology scheduling for process improvements and led weekly huddles to create efficiencies in workflows and patient care. Collaborated with the Informatics team for testing a Treatment Calendar and ambulatory oncology registration and scheduling.

Maintained strong communication regarding patient's treatment regimens with clinical staff about schedule changes affecting their plan of care. Ensured physician practice follow-ups to avoid disruptions during treatment cycles through accurate and proactive scheduling.

Effectively communicated with providers for scheduling exams and procedures in an operative manner, ensuring the appointment book was current. Monitored and organized provider schedules to ensure all procedural appointments were in place.

Actively managed front-line and secretarial duties, reception preparation, and processes, ensuring accurate patient check-ins and lobby checks. Maintained workflow and demonstrated strong problem-solving skills with direct patient care.

Maintained high patient volume in Cardiology and Pulmonary practices, ensuring all patients were attended to and handling all patient-related calls. Followed up on physician-directed orders and procedures for scheduling, obtaining necessary authorizations.

Proactively performed duties including customer service, managing multiple phone lines, and scheduling patients for weekly treatments. Assisted with room preparation for physical therapists and physicians, including printing x-rays and using EMS/ultrasound machinery.

Currently enrolled to complete an Associate of Arts degree in Healthcare Administration with a minor in Nursing. Also completing science courses to apply for a nursing program.