Bhavya Madhu
@bhavyamadhu
Operations Associate at TerraPay handling cross-border payments, KYC compliance, and process automation.
IndiaWhat I'm looking for
At TerraPay, I monitor cross-border payment transactions for SSA and Europe regions and resolve complex client issues. I also analyze recurring problems and recommend corrective actions.
I’ve designed process improvements and automation initiatives to improve resolution time and client engagement. I maintain transaction and compliance documentation, and track service performance with dashboards and reports.
At WELLSFARGO, I processed core banking requests and performed KYC validation, investigations, and SDD checks. I also supported the Legal Order Processing project, handling historical accounts and loan recovery orders.
Experience
Work history, roles, and key accomplishments
Monitored cross-border payment transactions for SSA and Europe regions, managed complex client issues, and conducted root cause analysis. Implemented process improvements and automation initiatives to enhance resolution time and client engagement.
Managed core banking operations, processed requests from US bankers, and performed KYC validation and investigations. Reviewed financial documents and supported legal order processing for loan recovery.
Education
Degrees, certifications, and relevant coursework
RCR Institute of Technology and Management
MBA, Finance
2021 - 2023
Grade: CGPA: 7.6
Pursued an MBA in Finance with a CGPA of 7.6.
Dr. RC Reddy Degree College
B. Com, Computers
2017 - 2020
Grade: CGPA: 8.9
Completed a Bachelor of Commerce in Computers with a CGPA of 8.9.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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