
Bhargav M
@bhargavm
I lead customer service and operations teams, strengthening compliance, case closure, and customer experience.
What I'm looking for
At TVS Automobile Solutions, I lead E-Way Bill audit operations, reviewing lifecycle records, closing verified or expired bills, and reporting audit insights and variances to senior management.
I also managed live roadside-assistance monitoring and closure, tracking queues, dispatches, SLAs, FCR, turnaround time, escalations, and team performance dashboards. I coach teams through real-time feedback, appraisals, and corrective support.
My background spans customer service, remittances, branch operations, hospitality, recruitment, and technical support in India and Singapore. I bring hands-on experience with customer issue resolution, cash handling, regulatory compliance, scheduling, reporting, and high-volume operations.
Experience
Work history, roles, and key accomplishments
Team Leader - TKM (E-way Audit)
TVS Automobile Solutions
May 2026 - Present (5 months)
Lead audit operations managing a team handling E-Way Bill lifecycle audits, validating PartA/PartB consistency, and checking transit details against internal dispatch logs. Drive process closure, quality and compliance control, team leadership, and reporting.
Team Leader - Road Side Assistance
TVS Automobile Solutions
May 2026 - Jul 2026 (2 months)
Live monitoring of roadside assistance cases, ensuring accurate documentation and closure within CRM/ERP systems. Manage SLA and KPI metrics, team coaching, escalation handling, and reporting.
Customer Service Officer
Mayil Trading
Aug 2022 - May 2025 (2 years 9 months)
Managed logistics support and desk operations, resolving customer inquiries and complaints. Collaborated with cross-functional teams to improve service quality and customer retention.
Remittance Officer
PayGo International
Oct 2021 - Jul 2022 (9 months)
Managed IT operations and daily operations across branches, processed customer remittances in compliance with bank guidelines. Ensured adherence to regulations including Bank Secrecy Act and Anti-Money Laundering standards.
Branch Incharge
Western Union Global Network
Jan 2020 - Aug 2021 (1 year 7 months)
Oversaw daily operations of multiple branches, managed staff schedules, payroll, and cash handling. Ensured compliance with regulations and processed customer remittances.
Front Line Associate
Western Union Global Network
Jul 2019 - Dec 2019 (5 months)
Processed financial transactions including money transfers with accuracy and efficiency. Managed cash volumes, reconciled cash drawer daily, and delivered exceptional customer service.
Restaurant Supervisor
Violet Oon
Sep 2018 - May 2019 (8 months)
Engaged with customers to provide personalized dining experience, recommended menu items, and ensured compliance with food and beverage regulations. Supported management in coordinating pre-booked orders and event logistics.
Floor & Bar Supervisor
Balalaki Greek Taverna
Jun 2017 - Aug 2018 (1 year 2 months)
Supervised daily front-of-house operations for a high-volume venue, managed floor flow, and enforced health and safety standards. Oversaw beverage inventory and ensured compliance with liquor licensing laws.
Supervisor
Manickam Agency
Feb 2016 - Jan 2017 (11 months)
Managed overall business operations, led recruitment initiatives for helpers in Singapore, and developed marketing strategies to enhance business visibility.
Technical Support
Self Employed
Jan 2015 - Dec 2015 (11 months)
Diagnosed and resolved technical issues for clients via phone, email, and remote access tools. Provided clear, step-by-step instructions tailored to individual user's technical proficiency levels.
Assistant Supervisor
MKS Contracting Services
May 2012 - Aug 2014 (2 years 3 months)
Maintained backpacker customer records and day-to-day income and expense accounts. Provided technical support and managed hostel activities ensuring rules and regulations were followed.
Education
Degrees, certifications, and relevant coursework
WSQ Ascendo Consulting
Certification in Basic Food and Hygiene, Food and Hygiene
2022 - 2022
Certified in Basic Food & Hygiene, acquiring knowledge in safe food handling practices.
Informatics Education Pte Ltd.
Diploma, Game Design and Animation Technology
2009 - 2010
Completed a comprehensive curriculum in 3D modeling, animation, and game development, with hands-on experience in industry-standard software and portfolio development.
Zion Matriculation Higher Secondary School
High School, General Studies
2003 - 2004
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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