Skip to main content
Bhargav MBM
Looking for a job

Bhargav M

@bhargavm

I lead customer service and operations teams, strengthening compliance, case closure, and customer experience.

India
Message

What I'm looking for

I'm looking for an operations or customer service leadership role where I can improve compliance, team performance, service closure, and customer experience.

At TVS Automobile Solutions, I lead E-Way Bill audit operations, reviewing lifecycle records, closing verified or expired bills, and reporting audit insights and variances to senior management.

I also managed live roadside-assistance monitoring and closure, tracking queues, dispatches, SLAs, FCR, turnaround time, escalations, and team performance dashboards. I coach teams through real-time feedback, appraisals, and corrective support.

My background spans customer service, remittances, branch operations, hospitality, recruitment, and technical support in India and Singapore. I bring hands-on experience with customer issue resolution, cash handling, regulatory compliance, scheduling, reporting, and high-volume operations.

Experience

Work history, roles, and key accomplishments

TS
Current

Team Leader - TKM (E-way Audit)

TVS Automobile Solutions

May 2026 - Present (5 months)

Lead audit operations managing a team handling E-Way Bill lifecycle audits, validating PartA/PartB consistency, and checking transit details against internal dispatch logs. Drive process closure, quality and compliance control, team leadership, and reporting.

PI

Remittance Officer

PayGo International

Oct 2021 - Jul 2022 (9 months)

Managed IT operations and daily operations across branches, processed customer remittances in compliance with bank guidelines. Ensured adherence to regulations including Bank Secrecy Act and Anti-Money Laundering standards.

WN

Front Line Associate

Western Union Global Network

Jul 2019 - Dec 2019 (5 months)

Processed financial transactions including money transfers with accuracy and efficiency. Managed cash volumes, reconciled cash drawer daily, and delivered exceptional customer service.

SE

Technical Support

Self Employed

Jan 2015 - Dec 2015 (11 months)

Diagnosed and resolved technical issues for clients via phone, email, and remote access tools. Provided clear, step-by-step instructions tailored to individual user's technical proficiency levels.

Education

Degrees, certifications, and relevant coursework

WC

WSQ Ascendo Consulting

Certification in Basic Food and Hygiene, Food and Hygiene

2022 - 2022

Certified in Basic Food & Hygiene, acquiring knowledge in safe food handling practices.

IL

Informatics Education Pte Ltd.

Diploma, Game Design and Animation Technology

2009 - 2010

Completed a comprehensive curriculum in 3D modeling, animation, and game development, with hands-on experience in industry-standard software and portfolio development.

ZS

Zion Matriculation Higher Secondary School

High School, General Studies

2003 - 2004

Completed high school education.

Tech stack

Software and tools used professionally

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan