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Ganesh Devarangadi

@ganeshdevarangadi

Customer service and operations professional at Cabinet Works Group Pvt Ltd, where I led a 28-member customer care team and improved processes.

India

Message

At Cabinet Works Group Pvt Ltd, I led and managed a 28-member customer care team through coaching, mentoring, and daily stand-ups. I analysed team metrics, drove process improvements, and owned SLA delivery.

At PayU Finance Pvt Ltd (LazyPay / Payment Gateway Support), I handled KYC and due diligence reviews, investigated AML and fraud alerts, and prepared SARs. Earlier, at Conneqt Business Solutions Ltd (Tata Motors Assistance), I provided emergency breakdown assistance and managed customer cases using Siebel CRM and CMS tools.

Experience

Work history, roles, and key accomplishments

Current

Associate Team Leader

Current

Cabinet Works Group Pvt Ltd

May 2023 - Present (3 years 6 months)

Led and managed a team of 28 customer care professionals through coaching, mentoring, and daily stand-ups. Owned SLA delivery, conducted quality audits, and drove process improvements.

Team Leadership Coaching SLA Management Quality Auditing Process Improvement Decade

Customer Service Executive

PayU Finance Pvt Ltd

Dec 2021 - Feb 2023 (1 year 2 months)

Conducted end-to-end KYC verification, CDD, EDD, and ongoing due diligence for high-risk customers. Performed sanctions, PEP, and adverse media screening, and investigated AML and fraud alerts.

KYC CDD EDD AML Sanctions Screening PEP Screening Adverse Media Screening Risk Assessment SAR (Suspicious Activity Report) Preparation Payment Gateway Operations

Customer Care Executive

Conneqt Business Solutions Ltd

Jul 2019 - Oct 2021 (2 years 3 months)

Provided emergency breakdown assistance for Tata Motors customers across India. Managed cases using Siebel CRM and coordinated with mechanics, service centres, and towing providers.

Siebel CRM CMS Customer Support Escalation Handling Case Management Cross Functional Collaboration