Looking for a job

Bharath kumar

@bharathkumar16

Message

Customer Support Specialist at Amazon, where I resolved 2,800+ cases in one quarter with 100% accuracy.

India

Message

What I'm looking for

I'm immediately available for customer support work and flexible with overnight, weekend, and holiday shifts, including Australia-hours coverage.

At Amazon, I resolved 2,800+ cases in one quarter against a target of 900, maintaining 100% accuracy while managing daily volume within SLA. I also handled complex escalations and built an AI automation workflow in Paragon and Case Console to scale the team's resolved case count.

I trained marketplace teams on SOPs, ran quality audits, and documented recurring issues to reduce repeat contacts and manual effort. Earlier at Amazon, I supported vendors across marketplaces and contributed to AI detection devices that reached 99.9% accuracy.

Experience

Work history, roles, and key accomplishments

Technical Core Support Associate

Amazon

Jan 2023 - Jul 2026 (3 years 6 months)

Resolved 2,800+ cases in one quarter against a target of 900 at 100% accuracy, prioritizing daily case volume to meet SLAs. Trained teams on SOP policies, handled escalations, and built AI automation workflows to improve efficiency.

Case Management SLA Adherence Escalation Handling Training Quality Audits Root Cause Analysis SOP Documentation AI Automation PARAGON Case Console

Catalog Associate, German Team (Vendor Support)

Amazon

Jan 2019 - Dec 2022 (3 years 11 months)

Acted as mediator between Amazon and vendors, onboarding hundreds of brands including Nike and Reebok, and supported them via chat, email, calls, and meetings within SLA. Updated listing content to Amazon guidelines and performed quality audits.

Vendor Support Catalog Management Quality Audits Communication Skills SLA Adherence Listing Optimization

Device Tech Support Associate

Amazon

Jan 2017 - Dec 2018 (1 year 11 months)

Annotated and labelled millions of images and videos for an algorithm team, maintaining accuracy and data security controls. Contributed to the launch of multiple AI detection devices that reached 99.9% accuracy.

Data Annotation Image Labelling Video Labelling Data Security Accuracy