At Beneration, I serve as a primary point of contact for benefits reporting and data questions, partnering with clients, Operations, Product, and external stakeholders to investigate service issues and coordinate resolutions. Reconciling HRIS and carrier information and validating corrections helped improve reporting accuracy by 25%.
I coordinate benefits implementation and administration across Workday, UKG, Rippling, and Paycom, including data conversion, configuration, integrations, and testing. I also create client and internal training materials, SOPs, and job aids.
At UCM Digital Health, I managed day-to-day operations for a distributed team of up to 30 Care Coordinators, including staffing, schedules, onboarding, and performance support. I built KPI dashboards and standardized workflows to support service monitoring and operational improvements.
As Operations Team Lead at UCM Digital Health, I redesigned patient-flow procedures that reduced typical wait times from approximately 30–60 minutes to 5–10 minutes. I also created onboarding and training materials for Care Coordinators.
