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Bernard Johnson

@bernardjohnson1

Financial operations and client support professional with Nedbank experience, advanced Excel, and freelance digital services spanning web and mobile development.

South Africa

Message

At Nedbank, I supported home-loan operations across application processing, property valuations and client services. I checked and captured application information, supported property-risk assessment, and handled stakeholder queries within agreed service-level timelines.

As Team Leader – Operations, Home Loans, I supported staff and workflow activity, deputised for the Team Manager, and provided technical coaching. I monitored quality, productivity and SLA/SOP compliance, and supported corrective actions and process improvements.

Since 2020, I’ve provided freelance digital services across website design and UI/UX, hosting, SEO, video editing, and web and mobile application development. My financial-services experience also includes payment allocation, account reconciliation and credit control, supported by advanced Microsoft Excel.

Experience

Work history, roles, and key accomplishments

Current

Freelance Digital Services

Current

Independent

Jan 2020 - Present (6 years 10 months)

Provides digital services across website design and UI/UX, web hosting, SEO optimisation, video editing, and web/mobile application development.

Web Design UI UX Web Hosting SEO Video Editing Web Development Mobile Application Developer

Credit Controller

Logic 360

Jun 2018 - Dec 2018 (6 months)

Allocated payments, followed up outstanding accounts, negotiated repayment arrangements and maintained accurate collection records. Resolved payment queries, performed account reconciliations and prepared client statements and correspondence.

Payment Allocation Account Reconciliation Credit Control Collections Customer Service

Client Services

Nedbank

Jan 2016 - Nov 2016 (10 months)

Managed allocated complaints and queries from internal and external stakeholders, including ombudsman-related matters. Coordinated responses and resolutions within agreed service-level timelines and communicated with relevant stakeholders.

Complaint Resolution Stakeholder Communication SLA Compliance Customer Service

Team Leader – Operations, Home Loans

Nedbank

Nov 2013 - Dec 2015 (2 years 1 month)

Provided operational leadership and staff support, deputised for the Team Manager, delivered technical coaching and managed workflow activity. Monitored productivity, quality, error/rework levels, SLA and SOP compliance; investigated root causes and supported corrective actions and process improvements.

Team Leadership Coaching Workflow Management Quality monitoring Process Improvement SLA Compliance Root Cause Analysis

Quotes / Grants Administrator, Home Loans

Nedbank

Feb 2013 - Sep 2013 (7 months)

Checked, matched and captured home-loan applications against supporting documents before referral to risk assessment. Completed property validations, requested bank statements, reviewed credit-check information and assessed income, expenditure and client exposure.

Data Capturing Document Verification Risk Assessment Credit Analysis Record Property Validation

Property Assessment Administrator, Home Loans

Nedbank

Dec 2009 - Feb 2013 (3 years 2 months)

Requested and assessed desktop valuations, arranged physical valuations where required and monitored progress against agreed processes. Supported property-risk assessment, valuation queries, stakeholder communication and SLA monitoring, ensuring valuations reflected current market information.

Property Valuation Risk Assessment Stakeholder Communication SLA Monitoring

Regional Intermediary Sales Support

Nedbank

Sep 2007 - Dec 2009 (2 years 3 months)

Supported sales consultants and intermediaries and helped ensure home-loan, vehicle-finance, investment and transactional-account applications were correctly processed. Maintained regional statistics, tracked business activity, assisted with application motivations and supported day-to-day office operations.

Sales Support Data Tracking Application Processing Office Operations

Property Administrator, Home Loans – Siyeza

Nedbank

Oct 2006 - Sep 2007 (11 months)

Managed valuation queues, captured data, recorded statistics, handled valuation queries and followed up physical valuations with property assessors. Supported the daily desktop-valuation performance target and maintained accurate workflow information.

Data Capturing Valuation Management Workflow Management Statistics

Sales Support, Contact Centre – Home Loans

ABSA

Jan 2005 - Sep 2005 (8 months)

Supported a home-loan switching campaign by checking application documentation, contacting clients for missing information and completing courtesy follow-ups. Built working relationships with sales consultants and stakeholders while supporting accurate application processing.

Sales Support Documentation Verification Customer Contact Application Processing

Education

Degrees, certifications, and relevant coursework

National Senior Certificate

National Senior Certificate, General

Completed National Senior Certificate / Grade 12 with subjects including English, Afrikaans, Mathematics, Accounting, Economics, and Business Economics.