Open to opportunities

Beppe Grech

@beppegrech

Message

Customer-focused technical support specialist and video editor delivering reliable solutions and clear communication.

Malta

Message

What I'm looking for

I seek a role combining hands-on technical support and editing where I can solve problems, support clients, and contribute to reliable operations.

I am a versatile technical support specialist and video editor with hands-on experience in broadcast post-production and remote customer support. I currently edit TV programs and features for PBS, including high-profile events such as the Eurovision Song Contest.

As a freelance agent I provide personalized tech and customer support to private companies, troubleshooting hardware and software, maintaining servers and workstations, and resolving client issues via phone, email and live chat.

I have worked in technical support roles for GO and Centrecom, and I have experience teaching and managing practical esports training sessions, including lab setup, equipment maintenance and event hosting.

My background in fine arts complements my technical skillset, and I bring strong communication, organization and problem-solving abilities to roles that require reliability and client-focused service.

Experience

Work history, roles, and key accomplishments

Current

Video & Motion Editor

Current

PBS Malta

Nov 2024 - Present (11 months)

Edit TV programs, features and event coverage (e.g., Eurovision) across seasonal production cycles, delivering broadcast-ready video under tight deadlines.

Video Editing Motion Graphics Broadcast Post Production After Effects File Management

Current

Freelance Tech Support

Current

Self Employed

Jan 2022 - Present (3 years 9 months)

Provide remote technical and customer support to private companies, troubleshooting software/hardware, guiding setups, and resolving customer inquiries to maintain operations.

Technical Support Troubleshooting Remote Support Customer Service Hardware Setup Software Configuration Ticketing Client Relationship Management

Current

Lecturer, Esports Training

Current

Level Academy

Jan 2019 - Present (6 years 9 months)

Taught and supervised a class of 20 students in esports programs, managed PC setup/maintenance, hosted LAN events, and handled attendee payments and facility upkeep.

Teaching Event Coordination Inventory Control Payment Tracking

Technical Support Agent

Mar 2021 - Aug 2021 (5 months)

Answered client calls and resolved technical issues, scheduled in-house or roadside technician visits, and provided troubleshooting guidance to restore service.

Technical Support Troubleshooting Scheduling Diagnostics

Contact Tax Agent

Centrecom

Apr 2020 - Oct 2020 (6 months)

Handled inbound calls, emails and live chat to resolve client payment issues and produced after-call reports to document case resolutions and follow-ups.

Customer Support Live Chat Phone Support Case Documentation CRM Communication Time Management

Freelance Computer Technician

Private Practice

Built and maintained workstations and servers for private clients and companies, performing troubleshooting, cleaning, and routine server maintenance.

Troubleshooting Diagnostics Customer Service