
Benson User
@bensonuser
I build AI workflows, prompts, and SOPs that turn client needs into measurable operational improvements.
What I'm looking for
I've built and refined 200+ structured prompts at Jeff Digital, improving model accuracy by 30% while labeling text, audio, and image data at 98%+ quality compliance.
At Nairobi National Hospital, I conduct 15+ weekly client consultations, create treatment plans and logic blueprints, and reduce process bottlenecks by 25%. My SOPs, process maps, and risk assessments reduced documentation errors by 40%.
I've also managed 100+ client accounts at Kilimall, where workflow recommendations improved retention by 18%. I translate complex AI and operational concepts into practical, business-friendly guidance for non-technical teams.
Experience
Work history, roles, and key accomplishments
Therapist & Documentation Specialist
Nairobi National Hospital
Jan 2023 - Present (3 years 8 months)
Conduct 15+ client consultations weekly to map workflows and operational requirements, achieving 95% client satisfaction. Authored 50+ measurable treatment plans and Logic Blueprints with conditional logic, reducing process bottlenecks by 25% and documentation errors by 40%.
Content Localizer & Client Success Associate
Kilimall
Feb 2024 - Dec 2024 (10 months)
Managed 100+ client accounts with proactive communication and service quality, owning implementation deliverables. Identified AI/automation opportunities that improved retention by 18% and localized product listings and support scripts into scalable documentation and SOPs.
AI Data Annotator & AI Systems Contributor
Jeff Digital
Jun 2024 - Aug 2024 (2 months)
Engineered, tested, and refined 200+ structured prompts and instructions for business use cases, improving model accuracy by 30%. Labeled diverse datasets for LLM training with 98%+ quality compliance and monitored AI performance using operational data and client feedback loops.
Education
Degrees, certifications, and relevant coursework
Multimedia University of Kenya
Bachelor of Arts, Psychology
2019 - 2022
Activities and societies: Relevant Coursework: Behavioral Analysis, Active Listening, Consultation, Assessment, Measurable Outcomes, Change Management.
Bachelor of Arts in Psychology from Multimedia University of Kenya, completed from 2019 to 2022.
Certified Consultant
Certified Consultant
Certification as a Certified Consultant.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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