Open to opportunities

Benson User

@bensonuser

Message

I build AI workflows, prompts, and SOPs that turn client needs into measurable operational improvements.

Kenya

Message

What I'm looking for

I'm looking to configure and continuously improve AI solutions for clients, translating business needs into practical workflows, prompts, documentation, training, and measurable performance improvements.

I've built and refined 200+ structured prompts at Jeff Digital, improving model accuracy by 30% while labeling text, audio, and image data at 98%+ quality compliance.

At Nairobi National Hospital, I conduct 15+ weekly client consultations, create treatment plans and logic blueprints, and reduce process bottlenecks by 25%. My SOPs, process maps, and risk assessments reduced documentation errors by 40%.

I've also managed 100+ client accounts at Kilimall, where workflow recommendations improved retention by 18%. I translate complex AI and operational concepts into practical, business-friendly guidance for non-technical teams.

Experience

Work history, roles, and key accomplishments

Current

Therapist & Documentation Specialist

Current

Nairobi National Hospital

Jan 2023 - Present (3 years 8 months)

Conduct 15+ client consultations weekly to map workflows and operational requirements, achieving 95% client satisfaction. Authored 50+ measurable treatment plans and Logic Blueprints with conditional logic, reducing process bottlenecks by 25% and documentation errors by 40%.

Client Consultation Workflow Mapping Process Improvement SOP Development Logic Blueprints Risk Assessment Training Multilingual Communication

Content Localizer & Client Success Associate

Kilimall

Feb 2024 - Dec 2024 (10 months)

Managed 100+ client accounts with proactive communication and service quality, owning implementation deliverables. Identified AI/automation opportunities that improved retention by 18% and localized product listings and support scripts into scalable documentation and SOPs.

Client Success Account Management Process Improvement AI Automation Localization Documentation SOP Development Brand compliance

AI Data Annotator & AI Systems Contributor

Jeff Digital

Jun 2024 - Aug 2024 (2 months)

Engineered, tested, and refined 200+ structured prompts and instructions for business use cases, improving model accuracy by 30%. Labeled diverse datasets for LLM training with 98%+ quality compliance and monitored AI performance using operational data and client feedback loops.

Prompt Engineering Data Annotation LLM Training Quality Assurance Workflow Optimization Decision Trees KPI Measurement client feedback

Education

Degrees, certifications, and relevant coursework

Multimedia University of Kenya

Bachelor of Arts, Psychology

2019 - 2022

Activities and societies: Relevant Coursework: Behavioral Analysis, Active Listening, Consultation, Assessment, Measurable Outcomes, Change Management.

Bachelor of Arts in Psychology from Multimedia University of Kenya, completed from 2019 to 2022.