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Benith MihigoBM
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Benith Mihigo

@benithmihigo

I evaluate AI outputs for quality, safety, factuality, and multilingual accuracy.

Spain
Message

At Invisible Technologies, I evaluate and annotate AI outputs across reasoning, factuality, safety, instruction-following, and multilingual tasks. I use detailed rubrics to produce structured feedback that supports reliable training data.

I work across high-volume multimodal workflows involving text, audio, images, translations, documents, PDFs, screenshots, and UI-based content. I also perform English and French transcription and voice evaluation, reviewing fidelity, intent, pronunciation, clarity, and naturalness.

Previously at Micro1, I assessed AI responses for accuracy, logic, policy issues, hallucinations, and edge cases, then rewrote outputs to improve clarity and real-world usability. I’m comfortable working independently in fast-moving remote projects with strict guidelines.

My customer support and training experience also shaped my approach to clear communication, QA, onboarding, and process improvement. I bring multilingual fluency in English, French, Swahili, Kinyarwanda, and Lingala to evaluation work that requires context and consistency.

Experience

Work history, roles, and key accomplishments

Invisible Technologies logoIT
Current

AI Training & Content Evaluation Specialist

Apr 2026 - Present (5 months)

Evaluated and annotated AI outputs across generalist, reasoning, factuality, safety, instruction-following, and multilingual tasks using detailed rubrics. Performed English and French audio transcription and audio/voice evaluation, and worked on file-heavy multimodal workflows including text, audio, images, and documents.

MI

AI Trainer & LLM Evaluation Specialist

Micro1

Jan 2026 - Jun 2026 (5 months)

Performed rubric-based evaluation of AI responses across reasoning, accuracy, safety, instruction-following, customer-support, and business scenarios. Analyzed prompts and responses for hallucinations, logical gaps, policy issues, and edge cases, and rewrote outputs to improve clarity and usability.

CR

Customer Support Representative & Training Assistant

Canadian Call Center - Rwanda

Jan 2020 - Dec 2025 (5 years 11 months)

Delivered multilingual customer support in English, French, and Kinyarwanda through chat and ticketing systems, including complex education and immigration-related cases. Documented workflows, improved knowledge resources, and supported QA reviews, onboarding, and training for new team members.

Education

Degrees, certifications, and relevant coursework

EU Business School logoES

EU Business School

BA (Hons) Business Management, Business Management

2023 - 2025

Grade: First Class Honours

Pursued a BA (Hons) in Business Management with First Class Honours from the University of Derby, and a Bachelor of Business Administration with Magna Cum Laude and a GPA of 3.7/4.0.

ES

Excella School

High School Diploma, Cambridge Program

Completed the Cambridge Program with a focus on Economics, Mathematics, and French.

Tech stack

Software and tools used professionally

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