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Balaji User

@balajiuser6

Senior Scrum Master at MITS Global Consulting who raised sprint delivery predictability from 68% to 88% across three teams.

India

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At MITS Global Consulting, I facilitated Agile delivery across three distributed Scrum teams for a UK BFSI and FinTech programme. I raised sprint goal predictability from 68% to 88% and created Jira and Power BI dashboards that gave leaders real-time delivery risk visibility.

At Incedo Inc, I coordinated SAFe delivery for Verizon, including PI Planning across five Agile squads. I also partnered with Product Owners to keep a prepared, prioritized backlog ready two sprints ahead.

Earlier, at CDP360 Technologies Pvt Ltd, I supported delivery across e-commerce, EdTech, and FinTech products, helping ship six major client releases. Before moving into Scrum Master roles, I developed web and mobile applications at Azure Soft Tech Solutions using React.js, React Native, and AWS.

Experience

Work history, roles, and key accomplishments

Senior Scrum Master

MITS Global Consulting

Jul 2024 - Mar 2026 (1 year 8 months)

Facilitated Agile delivery across 3 distributed cross-functional Scrum teams for a UK BFSI and FinTech programme. Implemented automated DoR and Acceptance Criteria validation in Jira, reducing sprint planning overhead by 30% and raising sprint goal delivery predictability from 68% to 88%.

Scrum SAFe Jira Power BI Agile Coaching Backlog Refinement Dependency Management Metrics Reporting

Scrum Master (SAFe Delivery)

Incedo Inc

Sep 2023 - Mar 2024 (6 months)

Led end-to-end Agile execution for a 10-member cross-functional engineering team within Verizon's enterprise SAFe framework. Orchestrated PI Planning events and represented the team in Scrum of Scrums, ensuring alignment with program-level milestones.

SAFe Scrum PI Planning Scrum Of Scrums Facilitation Backlog Grooming Stakeholder Reporting

Scrum Master

CDP360 Technologies Pvt Ltd

Jun 2022 - Jul 2023 (1 year 1 month)

Led Agile delivery for a dedicated engineering team across international E-commerce, EdTech, and FinTech digital products, shipping 6 major client releases. Reconfigured Jira and Trello workflows and collaborated with Product Owners to reduce mid-sprint scope changes by 30%.

Scrum Jira Trello Agile Coaching Backlog Management AWS React Native

Frontend Developer (Agile Engineer)

Azure Soft Tech Solutions

Dec 2018 - May 2022 (3 years 5 months)

Architected and developed 15+ scalable web and mobile applications using React.js, React Native, and Redux. Automated deployments on AWS infrastructure and contributed to Agile ceremonies, improving code quality and process efficiency.

React React Native Redux JavaScript AWS CI CD Agile Unit Testing