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Aziz User

@azizuser3

AI intern at Moveinsync who deployed a Jira chatbot that resolved 60% of support tickets.

India
Message

At Moveinsync, I designed and deployed an AI-powered conversational chatbot integrated with Jira APIs. It achieved 80% intent classification accuracy and autonomously resolved 60% of support tickets.

I enhanced the assistant with LangGraph, LangChain, and BERT, applying reinforcement learning with human feedback to improve classification and resolution. I later migrated the solution to N8N for workflow automation across teams.

In the NVIDIA Nemotron Model Reasoning Challenge, I fine-tuned a 30B-parameter reasoning model using LoRA and synthetic datasets, achieving a reported evaluation score of 0.84. I’ve also built machine-learning projects for text classification and tele-consulting.

Experience

Work history, roles, and key accomplishments

MO

AI Intern

Moveinsync

Jan 2025 - Jul 2025 (6 months)

Designed and deployed an AI-powered conversational chatbot integrated with Jira APIs, automating ticket creation and achieving 80% intent classification accuracy while autonomously resolving 60% of support tickets. Enhanced system intelligence using LangGraph, LangChain, and BERT, and applied reinforcement learning with human-in-the-loop to improve accuracy.

Education

Degrees, certifications, and relevant coursework

International Institute of Information Technology, Bangalore logoIB

International Institute of Information Technology, Bangalore

MTech, Computer Science and Engineering

2023 - 2025

Grade: 3.22/4.00

Pursued an MTech in Computer Science and Engineering, achieving a CGPA of 3.22/4.00.

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