At MasebaItSolution, I administered and configured ServiceNow ITSM areas, including Incident, Problem, Change, Request, Service Catalog, Knowledge Management, and CMDB. I developed platform rules and automations, configured access and SLAs, and supported data migrations and REST integrations.
I also designed and developed a custom ServiceNow shipping case management application, from request creation through closure. I used Flow Designer to automate case assignments and approvals, and created reports and dashboards to show case status and SLA performance.
