Open to opportunities

ayotomiwa alaba

@ayotomiwaalaba

Message

Passionate freelance writer and customer service representative.

Nigeria

Message

What I'm looking for

I seek a role that fosters creativity and allows me to utilize my writing and customer service skills while contributing to a positive team environment.

I am a dedicated professional with a Bachelor of Science in Animal and Environmental Biology from Federal University Oye Ekiti, graduating in October 2023. My academic background has equipped me with a strong foundation in zoology, behavioral ecology, and biomedical science, which I leverage in my writing and customer service roles.

Currently, I work as a freelance writer, where I express relatable subjects on my blog, helping others articulate their thoughts and feelings. Previously, I served as a Customer Service Representative at New Edge Finance Limited, where I managed up to 200 customer interactions daily, ensuring prompt loan payments and enhancing customer satisfaction through effective problem-solving and empathetic communication.

Experience

Work history, roles, and key accomplishments

Current

Freelance Writer

Current

Self Employed

Aug 2023 - Present (1 year 10 months)

As a passionate writer, I create relatable content on various subjects for my blog, helping others express their thoughts and understand complex topics.

Content Creation Creative Writing SEO

Customer Service Representative

New Edge Finance Limited (Easy Buy)

Sep 2020 - Jul 2023 (2 years 10 months)

Managed customer interactions, ensuring prompt loan payments and resolving service issues. Collected feedback and consistently exceeded sales objectives while enhancing customer satisfaction.

Problem Solving Quality Assurance

Intern

Olutuunu Medical Centre

Jul 2021 - Jan 2022 (6 months)

Assisted healthcare professionals by documenting patient encounters and maintaining records. Supported daily activities to ensure patient comfort and care.

Team Collaboration Daily Activities Assistance