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Ayo Ehinmero

@ayoehinmero

AI Trainer at Talatask who rates and evaluates AI-generated responses, with customer support experience at Everise and Airtel Nigeria.

Nigeria

Message

At Talatask, I rate and evaluate AI-generated responses as part of AI training tasks.

At Everise, on the CVS Caremark program, I provided customer chat support, clarified inquiries, and explained next steps. I verified account details, documented cases, and escalated unresolved issues while handling confidential health-benefits and account information.

At Airtel Nigeria, I addressed customer complaints, service requests, and product questions using company procedures. I also recorded key facts and escalated unresolved issues to support specialist follow-up.

Experience

Work history, roles, and key accomplishments

Current

AI Trainer

Current

Talatask

Sep 2026 - Present (1 month)

Rate and evaluate AI-generated responses as part of AI training tasks at Talatask.

AI Response Rating AI Response Evaluation Written Communication Guideline Adherence

Customer Service Representative

Everise

Nov 2025 - Sep 2026 (10 months)

Provided customer chat support by clarifying inquiries and explaining available information and next steps in clear written language. Supported case follow-up and team handoffs by verifying account details and documenting customer concerns, actions, and next steps.

customer chat support Written Communication Account Verification Case Documentation Issue escalation Confidentiality

Customer Support Representative

Airtel Nigeria

Addressed customer complaints, service requests, and product questions with factual responses aligned with company procedures. Supported specialist follow-up by recording key facts, verifying customer details, and escalating unresolved issues.

Customer Inquiries Case Documentation Issue escalation Confidentiality