Ayesha Siddiqua
@ayeshasiddiqua6
Customer support professional with QCONNECT and FUSION BPO SERVICES experience resolving queries and handling returns and refunds.
IndiaWhat I'm looking for
At QCONNECT, I responded to customer queries for the PORTER Process and resolved service concerns by explaining available options and following the required process. I also maintained customer records in CRM dashboards and used Ameyo, MS Excel, and Google Sheets for calls and basic tracking.
At FUSION BPO SERVICES, I handled incoming calls for the MEESHO Process, assisted with product and service enquiries, and supported return, refund, and replacement requests. I recorded customer interactions and case updates in support systems.
I'm a B.Com final-year candidate interested in finance operations, financial services support, CRM operations, customer success, and entry-level analyst roles. I bring customer support experience and basic spreadsheet and CRM skills to work involving structured processes and records.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Qconnect
Mar 2022 - Sep 2022 (6 months)
Responded to customer queries and provided support for service-related concerns. Resolved complaints by understanding issues, explaining options, and following required processes.
Customer Care Associate
Fusion BPO Services
Jan 2021 - Mar 2022 (1 year 2 months)
Handled incoming customer calls and assisted with product and service-related enquiries. Supported return, refund, and replacement requests while managing customer interactions professionally.
Education
Degrees, certifications, and relevant coursework
Karnataka State Open University
Bachelor of Commerce, Commerce
2023 -
Pursuing Bachelor of Commerce (B.Com) with final-year results awaited.
Department of Pre-University Education, Karnataka
Pre-University Course, Pre-University
Grade: 70.3%
Completed Pre-University Course (PUC) with 70.3%.
Karnataka Secondary Education Examination Board
SSLC, Secondary Education
Grade: 84.8%
Completed SSLC (Class 10) with 84.8%.
GROW Intensive Training Program
Training Completion Certificate, Training
2020 - 2020
Completed a 60-day training program and received a training completion certificate.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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